Complaint Review: Monitronics

I moved from my home in Portland, OR in Nov 2002. I informed Monitronics by phone & mail at that time in Nov 2002 to discontinue service. They indicated that according to the contract, I was obligated to pay through the end of the contract year (which should have been April 2003). However, they continued to charge me for an entire year afterwards through April 2004 for a total of $307.24

Monitronics later told me they never received my letter and that unless I transferred the service to another location or referred someone else to take over the payments that I would continue to be charged. During this time they had discontinued service for lack of payment. I should also not be charged for service that could not even have been utilized!

My account has since gone to 2 collection agencies (CMI and Collection Company of America). This has affected my credit score (where otherwise I had very good credit).

Tonia
Rancho Santa Margarita, California
U.S.A.