Complaint Review: monitronics

I called and canceled my account about 45 days out. I was told I needed to send a written cancelation.

I was a customer for over 5 years. I completed the process as required. They told me they didnt receive my written cancelation in the appropriate timeframe. This is a lie. I called in and sent written request. When they told me they didnt receive a written request to cancel, I sent a second written request. But I was told I had to pay $61.61 for another month of billing with a late fee.

Their customer service did nothing to help this issue. They could see I called 45 days out and I feel they were just trying to get another month of payment. I just went ahead and paid this last request because my credit is not worth them ruining. I don't not pay my bills. I completed the process as requested and feel they should not have received this additional money. I tried explaining this to their "rude" customer service who was clearly only out to recieve their extra payment. After all of these years and not one issue of a late payment you would think they would have looked at the totallity of the situation. The funny thing is I was just moving and was going to sign back up in a few months. They tried everything to get me to stay but when I told them I would reach back out when I resettled in my new place, they obviously did not like this response.

That is perfectly fine because they will never get my service again. I refuse to feel like I am being extorted for an additional payment. The issue was with the principle behind what took place. I could care less about the $61.61 and feel like this cost was paid to get them out of my life.

Monitronics, there is no need to try and refute what took place with a hollow response that you all care. You obviously don't and companies like yours will be exposed for your unfair billing practices.

Please take this and the other billing complaints on the internet into account if you feel you want to use this company for your alarm monitoring. Practices that people discuss on the internet are documented and use them at your own risk. Just realize that you will probably face similiar issues if you use them when you go to cancel. It's not worth the headache and I suggest using an honest monitoring company.