Complaint Review: Monitronics International And Apex Alarm

At the time I agreed to have the system installed, I was not even employed and I told the installer of the concern that I would not be able to sign a 2 year contract (which turned out to be 3 years-I missed that fine print). I was told that I could cancel it, all I need to do is give a couple of referrals to Monitronics, which I did do at that time (and one of those referrals purchased the system).

It took me longer than I had anticipated to become employed again (after being laid off from my previous company), but I continued to pay the monthly bill. I was only able to find temporary employment for several months. When that job ended I called and told them I needed to cancel, I could not make these montly payments.

I was told to 'unplug' the box from the wall and to send a letter to cancel. I did. They said they never received the letter, and I still receive calls EVERY SINGLE DAY telling me I owe over $200 for past bills. I have called this company about 10 times, and yet I get letters stating that I have "Failed to communicate with them"!

I finally spoke with someone in Account Services and asked them why I am still getting billed. I was told because I signed a 3 year contract (I was told it was 2..again my fault for not seeing that in the fine print) that I will still have to pay for 2.3 more years! I asked how come then I was told to unplug the unit and send a cancellation letter and that would be all I would need to do. He says "Gee...I don't know why someone would have told you that.

Bottom line....this company (and the installation company Apex Alarm) have LIED LIED LIED. I see there are MANY MANY people that have been screwed by this company and I don't know why they are still even allowed to do business.

I don't care IF my credit gets ruined...I WILL NOT PAY THEM ONE MORE DIME!!!

Even if the system is advertised as FREE.....tell them to SHOVE THEIR PRODUCT AND THEIR SERVICE!

Doreen
Glendale, Arizona
U.S.A.