Monitronics International I've left my house but they will not quit monitoring my alarm! ripoff Dallas Texas
In October of 2002, I signed a 2 year deal with Monitronics to monitor my home burglar alarm in Texas. Apparently, there is a 90 day cancellation requiremet prior to the anniversary of that contract otherwise it automatically extends for a year. This was fine print essentially designed to rip off consumers.
In October of 2006, I notified them of my move to Washington. They convinced me to have them continue to monitor my house in Washington, however, they never came out to install so in December of 2006 I once again asked them to cancel my service. Since then, they have continued to charge me $25 per month and refused to cancel my service. I have written 4 letters and made numerous phone calls, spoke with "supervisors" and never have actually made any progress. Today I got a collection call from them.
All I want is to cancel my service. They won't let me.
Ryan
Issaquah, Washington
U.S.A.
2 Updates & Rebuttals
Mightylt
Colorado Springs,Colorado,
U.S.A.
Monitronics' Employess: Lamba to the Slaughter?
#3Consumer Suggestion
Tue, October 09, 2007
Monitronics is by far one of the worst companies I have *ever* dealt with! The person who wrote about the editor needed to control free speech and people not reading their contracts has obviously gone through the companies Brainwashing Course 101!
Sure, Monitronics has great contracts that are iron clad. Why is that? Because they've ripped off so many people they're able to afford a high-priced legal team. Yet this employee is willing to support them!?
I'm moving into a rental and can't use the service anymore. However, they still expect me to pay for it! Does that make sense to anyone? An employee will say, "it's in the contract." A customer service representative would say, "we understand, sir. Thank you for being a customer as long as you have. We hope you think of us when you purchase your next home."
Monitronics. Bad.
Marty
Winter Haven,Florida,
U.S.A.
Monotronics
#3Consumer Comment
Wed, April 04, 2007
I think that as the editor you should post a notation concerning security companies. You have many people complaining about Monitronics and quite honestly they do not have a case in most of these issues. A lot of the complaints are of scams and false information and I can guarantee none of these people read the contract before signing it. As someone in this industry I have only had one person ask to read it and we gladly left it to him to read. If they do read it they will see all the problems they are having are things they should be aware of, and if they do not agree with it they have a time to cancel prior to the alarm being activated or installed.
Also, they are a dealership program for alarm companies. This is just like McDonalds- they are franchised so to treat any service issues with local offices under one blanket is like blaming lousy service at a McDonalds on the entire company. You have to understand they are individual companies and beacuse of that they individual companies nee dto be complained about- not the main company whom is giving them simply the alarm monitoring- which is all that Monitroincs provides. As far as insurance and licensing yes companies are required to have it and not all counties require electricians or permits to put in alarms. If you own your home you are resposible to make decisions in YOUR best interest. You should check out anyone who does anything in your home and never contract anyone until you read the contract and check out the company doing the work in your home. We all want to complain and blame everyone else but we have to take responsibilty for our own lack of due diligence. I spent 3 months researching a company just to re-do my tile grout and am glad I did. If you want what you pay for look into what you are paying for and do your homework. In the end you only cause yourselve frustration and will get no where against a large company with a legal team.
I hope you as the editor will take the time to educate people and not just let them slander good companies without valid reason.