Complaint Review: Monitronics International

I paid off my contract and sent in a letter of cancellation early because of my overall dissatisfaction with the organization. This was sent early in 2002. My contract was to up in January 2003. I received a new billing just the other day and called the company to let them know of their mistake, when I was informed I had indeed renewed and was responsible for another year of payments, and in order to cancel for next year had to send in a new letter. I told them I already sent in a letter well before my contract was up with my payment. They informed me that they do not receive letters that are submitted with payments as this is the lockbox address. Funny it is addressed Monitronics Inc. The contract states I only need to contact them in writing and does not specify an address that this notification must be sent. Anyway, the rep then informed me that there is information on the back of their statement that indicates where all correspondence should be sent. Once again, I informed him that I took the proper steps based on the contract to no avail. I have tried to escalate up the chain of command with this organization, however, they will not let my call pass the associate level. I was told I would be called by an Erlene who has never contacted me to date. There is another complaint about Monitronics at your site as well. Beware of this company! Rick Wilsonville, Oregon
U.S.A.