Monitronics International ripoff mistake causes home security system to go unmonitored for over two years. Then charges $95 to "fix" the system. Dallas Texas
My first alarm system was plagued with problems from the beginning. It was shortly thereafter replaced with a different system. The new security system's electronic serial number is different than the original. Monitronics failed to enter the new E.S.N. in their computer system.
As a result of this, anytime the alarm would be triggered, it would call and attempt to report the problem to Monitronics. Since the E.S.N. did not register in their computer system, they would not respond the the alarm. Their computer system looked for the E.S.N. of the original security system. As if to add insult to injury, Monitronics then had the nerve to charge me $95 for the service call to repair the system.
There was nothing wrong with the security system. The whole problem was a result of Monitronics lack of entering the correct information into their computer system. I've paid my monthly monitoring fee for what? I've not been monitored since the new security system was installed.
Jim
Monticello, Minnesota
U.S.A.
1 Updates & Rebuttals
Kimber
Dallas,Texas,
U.S.A.
Monitronics is here to help
#2UPDATE Employee
Tue, August 10, 2004
Monitronics International is dedicated to providing our customers with state-of-the-art monitoring service, as well as a professional customer support team made available to you 24 hours a day. We understand the peace of mind that you've come to expect in owning your security system and will take any necessary steps to ensure your satisfaction with our services. Please contact me via Rip-off Report [DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
Our goal is to provide the highest level of monitoring service to our customers. I am disappointed to learn that you have not experienced the service we strive to provide. Our intent is to resolve any issues you may have and to provide the service you expect, pay for, and most importantly.DESERVE!
Sincerely,
Kimber