Monitronics ripoff, misreresent, Dallas Texas
This company must be stopped in its tracks, there are complaints from all over the country about this rip off alarm company, there are ex employees who have exposed them and then they are whitewashed and dismissed as liars, they even have set up a phony department to pretend to answer all the complaints, not all the people who have lodged complaints are liars most of them are honest hardworking people monitronics was formed on a big lie, they only care about screwing people by signing up dealers who are mercenaries most of whom break state licensing laws, they use expensive lawyers to silence people who speak the truth,I am an independent investigator who has tracked this company by obtaining alarm system permit info on its customers, not one customer has an installation permit pulled from local building and inspection department, not one installation company did follow state contracting laws and not one job was inspected by a certified engineer and not one independent subcontractor held workmans comp insurance or passed a background check in any of the 22 states I investigated and I am only half way through my 35 state investigation.
I called this company many times with different scenarios, firstly they only use subcontractors for outside work, installs,service etc yet I was qouted outrageous prices from numerous operators for
different service requests, it seems like they just make up a number and double it.
Next I found out some prime info from an employee who said that Monitronics are going to go public soon and issue stock as an IPO, dont waste your time or money as there will be issues with accounting scandals like Enron or Tyco, this company has been cooking its books for a while now to suit its investors, it has a record of lying,cheating and stealing from its customers natiowide and it has a list of ex disgruntled employees and subcontractors as far as the eye can see, to prove my case just read the list here of nationwide complaints, I have yet to complete my investigation of this company but it has class action written all over it, what bothers me most is how they have no records of any installation work completed in any building department history yet they have hundreds of thousands of accounts unlike ADT or Brinks who routinely pull permits on installations.
Please, if you know anyone who has an alarm system with this company advise them to cancel asap before their credit gets screwed or they have a break in and there is no response or the alarm fails to operate due to
bad workmanship, lets get them off the street
before they lie, cheat or misrepresent another innocent consumer
Lauver
philadelphia, Pennsylvania
U.S.A.
14 Updates & Rebuttals
Brian In Raleigh Nc
Raleigh,North Carolina,
U.S.A.
Comments on the self proclaimed "investigator"
#15Consumer Comment
Wed, January 21, 2009
1. Monitronics has over 700 employees, they do not have phony departments.
2. if Monitronics has NEVER pulled a permit, how are you "an independant investigator that has tracked this company by obtaining alarm system permit info on its customers"(Your words)
3. In reference to Monitronics installers not doing good jobs, they do not have any. They have dealers or subs. All which should have the proper insurance and licensing per state requirements. I have a very hard time believing that you have investigated 22 states and not one company had the things you listed.
4. A former employee with inside info about Monitroincs going public, not sure how that would be a bad thing, but I do not believe that either.
5. If you are going to slander a Multi-Billion dollar company about cooking the books, I think you should be Man enough to put all your info on the web. I am 100% sure you have no proof of that.
6 Out of the few National security companies out there, they do as good of a job as the rest. With over 700,000 customers and growing every year they must be doing something right. Many of the bad experiences on the web can be attributed to bad dealers, just like when I bought a Honda recently and had a bad experience with the dealer but the car is fine. Same thing.
The good thing about the web is the bad thing about the web, you can say anything with no recourse.
Mrscoffee
IRVING,Texas,
U.S.A.
THE INSTALLERS DONT DO GOOD JOBS
#15UPDATE EX-employee responds
Sun, January 06, 2008
A LOT OF THE CONTRACTED WORKERS THAT MONITRONICS USE DO NOT HAVE THE COMMON KNOWLEDGE ON HOW TO PROPERLY INSTALL AN ALARM SYSTEM LET ALONE REPAIR ONE. I WAS AN EMPLOYEE AND I CAN NOT TELL YOU HOW MANY TIMES WE HAD TO SEND TECHNICIANS OUT FOR THE SAME PROBLEM. AND SINCE MONITRONICS IS JUST A MONITORING COMPANY THEY HAVE NO FAULT THAT FALLS ON THEM.
THEY WILL CHEAT YOU AT EVERY CHANCE THEY CAN. CONSUMERS BE WARE IF YOU SWITCH TO DIGITAL PHONES AND CALL THEY WILL TELL YOU THAT THEY ARE COMPATIABLE BUT IF SIGNALS CAN NOT GET TO MONITRONICS MONITORING STATION ONCE YOUR CABLE COMPANY IS FINISHED AND MONITRONICS SENDS A TECH OUT YOU ARE BILLALBE.
YOU HAVE TO COME OUT OF POCKET TO FIX SOMETHING THAT THEY SAID WOULD WORK WITH YOUR SYSTEM WHEN THE TRUTH IS NINE TIMES OUT OF 10 THERE ARE MORE PROBLEMS WITH THIS. SO THEY WILL PUSH A CELL UNIT ON YOU WHICH IN TURNS RAISES YOUR MONITORING AND COST YOU A SMALL BUNDLE TO INSTALL AND THEY DONT WORK THAT WELL.
THATS IF THE TECHNICIAN REGISTERS THE CELL UNIT WHEN HE WAS OUT TO INSTALL. AND PRETTY SURE HE'LL HAVE TO COME OUT AT LEAST TWO TO THREE MORE TIMES TO TRY AND FIX THE CELL UNIT. CUSTOMER ARE ALSO LEFT OUT IN THE COLD WHEN THEIR INSTALLING DEALER INSTALLS THEIR SYSTEM AND THEN GOES OUT OF BUSINESS IF THERE IS NO OTHER DEALER IN THE AREA THEY ARE TOLD TO CANCEL SERVICE.
HOW IS THIS FAIR TO THE CUSTOMER WHO HAS PAID THEIR MONIES FOR A SERVICE THAT THEY CAN NOT GET. AND THEN TO BE TOLD OH WELL TOO BAD YOU NEED TO CANCEL IS A SLAP IN THE FACE. CUSTOMER GET THE RUN AROUND WHEN TRYING TO CANCEL SERVICE AND BILLING. A LOT OF TIMES HAVING TO SUBMIT THEIR CANCEL REQUESTS MORE THAN ONCE DUE TO "HEADQUARTERS" NOT RECEIVING THE INFORMATION. THIS COMPANY IS A MEANACE I DONT KNOW HOW THEY STAY IN BUSINESS. THEY NEED TO BE SHUT DOWN.
Mrscoffee
IRVING,Texas,
U.S.A.
THE INSTALLERS DONT DO GOOD JOBS
#15UPDATE EX-employee responds
Sun, January 06, 2008
A LOT OF THE CONTRACTED WORKERS THAT MONITRONICS USE DO NOT HAVE THE COMMON KNOWLEDGE ON HOW TO PROPERLY INSTALL AN ALARM SYSTEM LET ALONE REPAIR ONE. I WAS AN EMPLOYEE AND I CAN NOT TELL YOU HOW MANY TIMES WE HAD TO SEND TECHNICIANS OUT FOR THE SAME PROBLEM. AND SINCE MONITRONICS IS JUST A MONITORING COMPANY THEY HAVE NO FAULT THAT FALLS ON THEM.
THEY WILL CHEAT YOU AT EVERY CHANCE THEY CAN. CONSUMERS BE WARE IF YOU SWITCH TO DIGITAL PHONES AND CALL THEY WILL TELL YOU THAT THEY ARE COMPATIABLE BUT IF SIGNALS CAN NOT GET TO MONITRONICS MONITORING STATION ONCE YOUR CABLE COMPANY IS FINISHED AND MONITRONICS SENDS A TECH OUT YOU ARE BILLALBE.
YOU HAVE TO COME OUT OF POCKET TO FIX SOMETHING THAT THEY SAID WOULD WORK WITH YOUR SYSTEM WHEN THE TRUTH IS NINE TIMES OUT OF 10 THERE ARE MORE PROBLEMS WITH THIS. SO THEY WILL PUSH A CELL UNIT ON YOU WHICH IN TURNS RAISES YOUR MONITORING AND COST YOU A SMALL BUNDLE TO INSTALL AND THEY DONT WORK THAT WELL.
THATS IF THE TECHNICIAN REGISTERS THE CELL UNIT WHEN HE WAS OUT TO INSTALL. AND PRETTY SURE HE'LL HAVE TO COME OUT AT LEAST TWO TO THREE MORE TIMES TO TRY AND FIX THE CELL UNIT. CUSTOMER ARE ALSO LEFT OUT IN THE COLD WHEN THEIR INSTALLING DEALER INSTALLS THEIR SYSTEM AND THEN GOES OUT OF BUSINESS IF THERE IS NO OTHER DEALER IN THE AREA THEY ARE TOLD TO CANCEL SERVICE.
HOW IS THIS FAIR TO THE CUSTOMER WHO HAS PAID THEIR MONIES FOR A SERVICE THAT THEY CAN NOT GET. AND THEN TO BE TOLD OH WELL TOO BAD YOU NEED TO CANCEL IS A SLAP IN THE FACE. CUSTOMER GET THE RUN AROUND WHEN TRYING TO CANCEL SERVICE AND BILLING. A LOT OF TIMES HAVING TO SUBMIT THEIR CANCEL REQUESTS MORE THAN ONCE DUE TO "HEADQUARTERS" NOT RECEIVING THE INFORMATION. THIS COMPANY IS A MEANACE I DONT KNOW HOW THEY STAY IN BUSINESS. THEY NEED TO BE SHUT DOWN.
Mrscoffee
IRVING,Texas,
U.S.A.
THE INSTALLERS DONT DO GOOD JOBS
#15UPDATE EX-employee responds
Sun, January 06, 2008
A LOT OF THE CONTRACTED WORKERS THAT MONITRONICS USE DO NOT HAVE THE COMMON KNOWLEDGE ON HOW TO PROPERLY INSTALL AN ALARM SYSTEM LET ALONE REPAIR ONE. I WAS AN EMPLOYEE AND I CAN NOT TELL YOU HOW MANY TIMES WE HAD TO SEND TECHNICIANS OUT FOR THE SAME PROBLEM. AND SINCE MONITRONICS IS JUST A MONITORING COMPANY THEY HAVE NO FAULT THAT FALLS ON THEM.
THEY WILL CHEAT YOU AT EVERY CHANCE THEY CAN. CONSUMERS BE WARE IF YOU SWITCH TO DIGITAL PHONES AND CALL THEY WILL TELL YOU THAT THEY ARE COMPATIABLE BUT IF SIGNALS CAN NOT GET TO MONITRONICS MONITORING STATION ONCE YOUR CABLE COMPANY IS FINISHED AND MONITRONICS SENDS A TECH OUT YOU ARE BILLALBE.
YOU HAVE TO COME OUT OF POCKET TO FIX SOMETHING THAT THEY SAID WOULD WORK WITH YOUR SYSTEM WHEN THE TRUTH IS NINE TIMES OUT OF 10 THERE ARE MORE PROBLEMS WITH THIS. SO THEY WILL PUSH A CELL UNIT ON YOU WHICH IN TURNS RAISES YOUR MONITORING AND COST YOU A SMALL BUNDLE TO INSTALL AND THEY DONT WORK THAT WELL.
THATS IF THE TECHNICIAN REGISTERS THE CELL UNIT WHEN HE WAS OUT TO INSTALL. AND PRETTY SURE HE'LL HAVE TO COME OUT AT LEAST TWO TO THREE MORE TIMES TO TRY AND FIX THE CELL UNIT. CUSTOMER ARE ALSO LEFT OUT IN THE COLD WHEN THEIR INSTALLING DEALER INSTALLS THEIR SYSTEM AND THEN GOES OUT OF BUSINESS IF THERE IS NO OTHER DEALER IN THE AREA THEY ARE TOLD TO CANCEL SERVICE.
HOW IS THIS FAIR TO THE CUSTOMER WHO HAS PAID THEIR MONIES FOR A SERVICE THAT THEY CAN NOT GET. AND THEN TO BE TOLD OH WELL TOO BAD YOU NEED TO CANCEL IS A SLAP IN THE FACE. CUSTOMER GET THE RUN AROUND WHEN TRYING TO CANCEL SERVICE AND BILLING. A LOT OF TIMES HAVING TO SUBMIT THEIR CANCEL REQUESTS MORE THAN ONCE DUE TO "HEADQUARTERS" NOT RECEIVING THE INFORMATION. THIS COMPANY IS A MEANACE I DONT KNOW HOW THEY STAY IN BUSINESS. THEY NEED TO BE SHUT DOWN.
Mrscoffee
IRVING,Texas,
U.S.A.
THE INSTALLERS DONT DO GOOD JOBS
#15UPDATE EX-employee responds
Sun, January 06, 2008
A LOT OF THE CONTRACTED WORKERS THAT MONITRONICS USE DO NOT HAVE THE COMMON KNOWLEDGE ON HOW TO PROPERLY INSTALL AN ALARM SYSTEM LET ALONE REPAIR ONE. I WAS AN EMPLOYEE AND I CAN NOT TELL YOU HOW MANY TIMES WE HAD TO SEND TECHNICIANS OUT FOR THE SAME PROBLEM. AND SINCE MONITRONICS IS JUST A MONITORING COMPANY THEY HAVE NO FAULT THAT FALLS ON THEM.
THEY WILL CHEAT YOU AT EVERY CHANCE THEY CAN. CONSUMERS BE WARE IF YOU SWITCH TO DIGITAL PHONES AND CALL THEY WILL TELL YOU THAT THEY ARE COMPATIABLE BUT IF SIGNALS CAN NOT GET TO MONITRONICS MONITORING STATION ONCE YOUR CABLE COMPANY IS FINISHED AND MONITRONICS SENDS A TECH OUT YOU ARE BILLALBE.
YOU HAVE TO COME OUT OF POCKET TO FIX SOMETHING THAT THEY SAID WOULD WORK WITH YOUR SYSTEM WHEN THE TRUTH IS NINE TIMES OUT OF 10 THERE ARE MORE PROBLEMS WITH THIS. SO THEY WILL PUSH A CELL UNIT ON YOU WHICH IN TURNS RAISES YOUR MONITORING AND COST YOU A SMALL BUNDLE TO INSTALL AND THEY DONT WORK THAT WELL.
THATS IF THE TECHNICIAN REGISTERS THE CELL UNIT WHEN HE WAS OUT TO INSTALL. AND PRETTY SURE HE'LL HAVE TO COME OUT AT LEAST TWO TO THREE MORE TIMES TO TRY AND FIX THE CELL UNIT. CUSTOMER ARE ALSO LEFT OUT IN THE COLD WHEN THEIR INSTALLING DEALER INSTALLS THEIR SYSTEM AND THEN GOES OUT OF BUSINESS IF THERE IS NO OTHER DEALER IN THE AREA THEY ARE TOLD TO CANCEL SERVICE.
HOW IS THIS FAIR TO THE CUSTOMER WHO HAS PAID THEIR MONIES FOR A SERVICE THAT THEY CAN NOT GET. AND THEN TO BE TOLD OH WELL TOO BAD YOU NEED TO CANCEL IS A SLAP IN THE FACE. CUSTOMER GET THE RUN AROUND WHEN TRYING TO CANCEL SERVICE AND BILLING. A LOT OF TIMES HAVING TO SUBMIT THEIR CANCEL REQUESTS MORE THAN ONCE DUE TO "HEADQUARTERS" NOT RECEIVING THE INFORMATION. THIS COMPANY IS A MEANACE I DONT KNOW HOW THEY STAY IN BUSINESS. THEY NEED TO BE SHUT DOWN.
Jim
Madison,Alabama,
U.S.A.
Why are you bashing Monitronics and not your local installer?
#15UPDATE Employee
Thu, January 03, 2008
I'm an Authorized Monitronics Dealer and have sold and installed monitored alarm systems for 9 years (2 as an ADT dealer and 7 as a Monitronics dealer). Monitronics is a "Monitoring" company. They have authorized and licensed installation dealers the same way GM has Chevy and Pontiac dealers. It's the dealer's responsibility to comply with state and local licensingand permitting requirements and they should be the target of your complaint investigations.
It sounds like you are having difficulty differentiating between Monitronics and the local dealer. If you talk to any Monitronics customers, they have ALL signed both a Sales and Installation Agreement AND a Monitoring Agreement. (If they haven't, then they aren't a Monitronics customer). I would anticipate that you've read these agreements that your clients have signed, but from your comments and complaints, it doesn't appear that you have.
Hope this helps!
:)
Exex
Lewisville,Texas,
U.S.A.
Mis-information
#15UPDATE EX-employee responds
Tue, October 23, 2007
So that you have the right names...
Mike Haislip is the President/CEO
Charlie Reilly replaced Larry Tramel
Mitch ? replaced Tim Sharp
The only people of the one's you listed are still in place Steve Hedrick and Ken Rosen. Steve is pretty much a good guy but Ken Rosen is a Used Car Salesman.
I am an ex-employee and don't know of one ex-employee that has a positive thing to say about this company. Not only do they lie to their customers, but they lie to their vendors, and they lie to and about their employees. This was the first company I've ever worked for that didn't value their employees.
I was surprised everyday when I arrived at work and the doors were still open.
Glad to be gone!!
Exex
Lewisville,Texas,
U.S.A.
Mis-information
#15UPDATE EX-employee responds
Tue, October 23, 2007
So that you have the right names...
Mike Haislip is the President/CEO
Charlie Reilly replaced Larry Tramel
Mitch ? replaced Tim Sharp
The only people of the one's you listed are still in place Steve Hedrick and Ken Rosen. Steve is pretty much a good guy but Ken Rosen is a Used Car Salesman.
I am an ex-employee and don't know of one ex-employee that has a positive thing to say about this company. Not only do they lie to their customers, but they lie to their vendors, and they lie to and about their employees. This was the first company I've ever worked for that didn't value their employees.
I was surprised everyday when I arrived at work and the doors were still open.
Glad to be gone!!
Exex
Lewisville,Texas,
U.S.A.
Mis-information
#15UPDATE EX-employee responds
Tue, October 23, 2007
So that you have the right names...
Mike Haislip is the President/CEO
Charlie Reilly replaced Larry Tramel
Mitch ? replaced Tim Sharp
The only people of the one's you listed are still in place Steve Hedrick and Ken Rosen. Steve is pretty much a good guy but Ken Rosen is a Used Car Salesman.
I am an ex-employee and don't know of one ex-employee that has a positive thing to say about this company. Not only do they lie to their customers, but they lie to their vendors, and they lie to and about their employees. This was the first company I've ever worked for that didn't value their employees.
I was surprised everyday when I arrived at work and the doors were still open.
Glad to be gone!!
Exex
Lewisville,Texas,
U.S.A.
Mis-information
#15UPDATE EX-employee responds
Tue, October 23, 2007
So that you have the right names...
Mike Haislip is the President/CEO
Charlie Reilly replaced Larry Tramel
Mitch ? replaced Tim Sharp
The only people of the one's you listed are still in place Steve Hedrick and Ken Rosen. Steve is pretty much a good guy but Ken Rosen is a Used Car Salesman.
I am an ex-employee and don't know of one ex-employee that has a positive thing to say about this company. Not only do they lie to their customers, but they lie to their vendors, and they lie to and about their employees. This was the first company I've ever worked for that didn't value their employees.
I was surprised everyday when I arrived at work and the doors were still open.
Glad to be gone!!
Chicago
Elburn,Illinois,
U.S.A.
Monitronics
#15Consumer Comment
Mon, October 01, 2007
I have just started to travel what appears to be a path traveled by many others. Monitronics has been my service provider for the last 2 years. On September 26th 2007 my alarm system went haywire in the middle of the night and after no less than a dozen phone calls, hours spent talking to people who cannot provide answers and no service for 6 days i decided to do a little research. If customer sevice cannot help maybe the President (James R. Hull) can or maybe the Controller (Steve Hedrick) or maybe the Data Processing Executive (Larry Tramel) or maybe the Marketing Executive (Timothy Sharp) I'll bet when sales start to drop Timothy Sharp will be getting an ear full or the Sales Executive (Kenneth Rosen). It is becoming obvious that the folks we get on the phone (at Monitronics) cannot or will not get anything done so maybe these executives can help these customers (me included).
Chicago
Troy
Escondido,California,
U.S.A.
Issue Resolved
#15REBUTTAL Individual responds
Thu, February 09, 2006
FirstLine and IAS have worked with to resolve this issue to my satisfaction. The company lived up to its end of the bargain and I no longer have a complaint against them.
- Troy Anderson
Troy
Escondido,California,
U.S.A.
FirstLine Security is sticking it to us too
#15Consumer Comment
Tue, January 24, 2006
I too have perfect credit and am being mistreated and harassed by FirstLIne Security or IASG or IAS or AHS - each time they contact me, they have a different name. They continued to mess up our accout, provide no customer support, and incorrectly monitor our system. They claim to still be monitoring a house we have not lived in since July 2005, even though they told us that service had been canceled. We couldn't take it anymore and have request a complete contract cancelation. We were told that this would not be a problem. We did not hear from them for over three months and then just got a 60 day past due notice. One time I called Firstline, they sent me to a billing/monitoring company who had not associated with FirstLine in several years. They have no clue. Here is a recent letter I sent to their president and board:
January 24, 2006
Troy Anderson
2570 Royal Troon Glen
Escondido, CA 92026
IASG
99 Pine Street, 3rd Floor
Albany, NY 12207-2776
Account 1126034
Dear IASG / FirstLine:
The 60 day part due noticed received on January 21, 2006 is the first invoice-related correspondence we have received dealing with our FirstLine Security service since October 2005. We no longer have an alarm installed or monitored on our premises. In fact, service at the address that is supposedly monitored - 690 Jonathon Place - was canceled back in July 2005. Our service has been discontinued for some time, and our account, based on conversations with customer care manager Wayne Tomlinson and customer care representative Mike of FirstLine Security has been voided.
Most recently, Mike called me on Mr. Tomlinson's behalf to see how they could make things right for me. I told him that I wanted my contract canceled as stated many times previously and that I wanted the balance to be zeroed out. He said they do what was necessary to make me happy. He was very apologetic.
I have written and called FirstLine many times to get this matter resolved with very little response. Due to the fact that no one had responded in some time, I assumed that the matter was resolved. Just to conform, I emailed Mr. Tomlinson on December 28, 2005. He was on vacation at the time and said he'd get back to me shortly. I still have not heard back from him. I called on Friday, January 20, 2006. I said he would call me back. I have not heard. This has been the typical pattern with FirstLine everyone tells you something different, if they tell you anything at all. In fact, I have been directed to Criticom for billing issues only to find that, according to Criticom, they have not handled billing in along time.
After months of failing to provide our family with the services promised and guaranteed in our initial agreement, FirstLine Security unfortunately nullified the terms stated within our contract. After getting calls from the police and the monitoring company for an address that was supposedly not longer serviced, after receiving no support whatsoever, and after countless accounting errors (to name just a few examples), we are no longer customers.
It is very frustrating to get called throughout the night by police and the alarm company over and over again for an address that is supposedly no longer monitored. Our buyers were furious and were threatening to take legal action. Unfortunately, based on the invoice that was just received - this address is still being monitored. When we moved into our condo (prior to our new home being complete), they setup the system incorrectly so that it was not even being monitored! We were paying for service, but the house was not being monitored. I discovered this after the sensors fells off the walls due to improper installation, triggering the alarm, and realizing that no one responded.
My attorney has reviewed this issue and the number of documents and records that support my statements and has advised me that our contract is no longer in effect. Furthermore, based on conversations with Wayne Tomlinson and Mike (FirstLine), we are no longer bound by any contractual obligation to FirstLine.
My parents and approximately 10 neighbors in my area are astonished by the problems we have encountered with FirstLine and will also be discontinuing their services. I am working with the editors of the two major San Diego newspapers to publish details of our ordeal and have contacted the television consumer troubleshooter all of whom are acquaintances through my work as a public affairs professional and consumer advocacy consultant. I have also filed a complaint with the Better Business Bureau and the California Department of Consumer Affairs.
Again - please adjust my account to show that there is no balance due and contact me if you have any questions. Most recently I spoke with Phyllis at IAS (she never responded to my latest voice mail) as well as Brad Beach with AHS who are working to resolves this issues as well. Thank you.
Sincerely,
Troy Anderson
Joe
San Marcos,California,
U.S.A.
This is EXACTLY what happened to me
#15Consumer Comment
Sat, August 06, 2005
Please check my ripoff report "Firstline Security Monitronics Anderson Crenshaw ripoff No State or City License to sell or operate or monitor in California or city BOTH require Licenses. Alarm emloye license and Alarm Comany license Used Fake to gain entrance to my home! Orem Utah"
This is exactly what has and IS happening to us! The company who "gave" us this alarm system that doesn't work properly and never has. The company (firstline) who installed it was not licensed in our city nor did they file for a contractors permit for the installation of the alarm system. The salesman was not licensed in the state of California to sell alarm equipment and the installer was not lisenced for alarm equipment nor was he a contractor. When I called monitronics they were sorry to hear about my "frustration" and firstline told me they had a 90 day window after applying for an alarm sales license. Not only is that not true but they had never even applied for one. I found on the state web site where there is a list of denied applicants and neither person was there and if they weren't in the accepted section then it looks to me and my lawyer and the state that they had not even applied. I have filed a complaint with the state of California and in fact have just sent them all of my information. I sent them my initial contract, the installation (with the installers name signed at the bottom) receipt and the booklet that they gave me to start with. Then after almost 6 months firstline "sold" thier monitoring contracts to Monitronics. Well guess what, Monitronics was not licensed in my city either. Then after I told them I wanted to cancel (this is how the salesman had sold it to us) after a year we found that we could not cancel after the 1st year when the alarm equipment was then ours for keeping the monitoring agreement for said time. We actually believed this person! He showed us a license when he entered our home that did say firstline on it and looked very official but it seems we should have checked them out online before even letting him enter our home. Believe me, I will from now on! None of the paperwork was signed by the salesman nor monitronics and NONE of the paperwork has a license number on it. All you say here is true!! I also found on the state web page that the state of New York had complaints and a suit against Firstline for unethical practices and were fined there. Let me know if you would like my email address from the editor. Good luck getting thier mess uncovered. I would love to help since now they have ruined my otherwise perfect credit!