Monitronics RIPOFF wouldn't close account and kept charging Dallas Texas
Completed contract with Monitronics and informed them we were moving. REceived bills after the move and at first they said the request needed to go to their customer service department and needed to be in writing. At that point, we paid for two months since we had closed the account and no-one lived at the address monitored. Three months went by and we received a bill for more. WE called, complained and had sent the last payment with a letter to close the account. After arguing with several people, they agreed to trim the bill down. The next month, we received another bill. When we called again, they shut down the account. This took six months after we moved!
Shirley
buckley, Washington
U.S.A.
2 Updates & Rebuttals
Honest Sam
Bay Area,California,
U.S.A.
Bzzzzzzzz!
#3Consumer Comment
Mon, November 07, 2005
REBUTTALS NOT ACCEPTABLE
We will not allow Companies or Individuals to simply state what a wonderful company they are, how many years they have been in business, and that the customer or consumer should call the posted number or e-mail address to get help. This is NOT a REBUTTAL. The customer has already exhausted themselves doing all that before resorting to searching on the Internet for help and by filing a Rip-off Report!
Kimber
Dallas,Texas,
U.S.A.
Please Call
#3UPDATE Employee
Mon, November 07, 2005
Monitrics is able to assist you with your concern. Please contact the Executive Response Department at 800-447-9239 ext 2196.