Monitronics security Harassment. Annoying phone calls. Poor record keeping Lousy customer service Tucson Arizona Internet
Our contract expired last June after paying for three years, with no missed payments. We told them we did NOT wish to renew. They have called more times than I can count to tell us we owe them money. We have moved out of the house where we had that security and it's been 7 months now since we discontinued service. They call at all hours - clearly against the law - and have called our neighbors and friends. This is harassment for no reason. These people need to review their business practices. I'll be posting this on EVERY Facebook page I belong to and might join some pages just to post this as well.
2 Updates & Rebuttals
Nope
#3Author of original report
Wed, December 30, 2015
We've tried everything. Phone calls, e-mails. For SEVEN months. You guys promise that it will cease and desist but it never does. We've explained until we're blue in the face. We're done, and I will most certainly NOT give you my new e-mail address so that you can harass me that way as well!
Here's a thought. Why don't you folks have a company meeting with your Ethics department and lay down some new rules on how to do business?
Monitronics Cares
Dallas,Texas,
USA
Monitronics Cares
#3UPDATE Employee
Wed, December 30, 2015
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department