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  • Report:  #1485257

Complaint Review: Monro Auto services and tire centers

Monro Auto services and tire centers My fiance went in there bc her car was making excessive noise and smelled like fumes being told it was her exhaust and they would have no problem fixing it....quoted us $500  Jamestown NY

  • Reported By:
    Chance — Jamestown United States
  • Submitted:
    Thu, September 19, 2019
  • Updated:
    Fri, September 20, 2019

My fiance went in there bc her car was making excessive noise and smelled like fumes. Being told it was her exhaust and they would have no problem fixing it....quoted us $500. At the time it seemed reasonable but we didnt have that kind of cash on hand so we set an appointment 2 weeks out giving us more time to help save up.... After the repairs were done and they called us to pick the vehicle up.

We get the car back and still have all the same issues. Frustrated we call back to see why we paid them... the assistant manager said it will still make noise and leak fumes bc of an exhaust manifold and that they dont work on those. Even though they said the vehicle would be safe for the newborn to drive in.

Even though we originally went in there asking about ALL repairs and they never said anything about a manifold. I asked what was the point of the exhaust work they did. He said the work done fixed one of the reasons it made noise.

Why would we save for 2 weeks to fix part of a noise problem when we could have fix the leaking exhaust dirt I pretty sure the life of my child is more important than a nuisance noise these ANIMALS have no compassion literally putting lives in danger for a quick buck.

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