Complaint Review: Monro Brake Tire & Service

Water pump was leaking and couldn't keep fluid in reservoir, went to Monro for labor to install new water pump on 10/28/2009. Due to negligence of technician (admitted by store manager in writing)serpentine belt came off while I was driving down the road on 11/02/2009. Returned to Monro had serpentine belt replaced along w/ timing belt. Returned on 2/10/2010 as vehicle is STILL leaking. Shop stated in writing and verbally that head gasket needed replaced (this is fraud). Told them I wanted a second opinion. Picked up my car and didn't even make it home without my car breaking down with the engine light coming on, loss of power steering and engine throwing oil everywhere! Trail of oil left on the road in my driveway and a huge puddle underneath my car once I got it in the garage. Called Monro and left message telling them about the incident spoke with the manager Dave Rogers. Begged him to come and see what had happened to my car after I left his shop, Dave stated it wasn't necessary to come see. My car is now in worse shape that originally. I started w/ a leaking water pump and now my car isn't even drivable. I was referred to another mechanic (Jack) who offered to "look" at my car for free and tell me if it was worth fixing or not, had to tow car there. Jack called me the first day he looked at it and had me come down to his shop so I could see first hand what he found.

I took 2 witnesses with me and what we saw was a bolt not even screwed in all the way. Permission was given for Jack to tear into it and try to fix it. Jack did not want to get involved regarding the other shop. As he said he never speaks badly about anyone and doesn't throw stones at glass houses. But after Jack started tearing into my car he found that "the serpentine belt was thrown off (again), water pump was still leaking with water pump bolts loose, idler bracket bolts loose, idler bracket bolt barely in and bent over, antifreeze leak at thermostat housing (reservoir problem), bolt loose in front of cam causing oil leak." Nothing was wrong (fraudulent claim by Monro) with the head gasket and it was not replaced! Jack was so shocked by what he found that he said "he would record everything he found wrong because he felt sorry for me and had never seen anyone screwed so badly before." I called the Secretary Of State's office and found that Monro has been in Ohio since 1986 and are from New York (and have numerous complaints in New York against them), there is NO owner in Ohio and the SOS's office doesn't know how this happened. There are numerous franchises here in Ohio but NO OWNER living in Ohio, only a statuary agent in Cleveland. I have already contacted the Ohio Attorney General's office and Terry Haschmann (in New York) refuses to fix their problem (now my problem of $1,900.00). I cannot sue them in small claims court because there is no owner here in Ohio. I have all documentation from all sources but no where to go with it. Only to make others aware!!