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Monro Muffler and Brakes Brake and Rotor Scam Somersworth, New Hampshire
I took my pickup into Monro for my annual state inspection yesterday. After about 45 minutes, the manager came back and told me I needed new brakes and rotors and he needed to show me just how bad they were. I asked him how I could need new brakes and rotors when I just had them done 2 years ago in this very shop? They apparently hadn't checked their records very well. After a bit of scrambling, they deducted the cost of the pads and came back with a price of more than $500 to get me through my inspection. He then took me to the shop and showed be how much rust there was along the outer edge of the rotor. Finally, he says, "We can take care of that right now, if you like." I simply told him, "Not today." I didn't get my inspection sticker and I was out $40. That isn't an easy decision to make.