Monroe Muffler ripoff Wilmington Ohio
First time, I was told I needed a new fuel pump. They installed the fuel pump and my car still had the same problem, but now I do not know how much gas is in the car. They installed incorrectly!! Then they changed my spark plugs, still the same problem. 2 days later, my car died on the side of the road. Took to another shop, who fixed the problem and had nothing to do with the fuel line....
Then 8 months later, my husband took the car to get the back breaks fixed. I had an estimate from another credible company, but they could not fix for another week. Monroe muffler charged me the same price for 1 side that the other company would have charged for both back breaks...$400.00 for 1 side.
The same day, the break they "fixed" started to smoke badly. I called and they tried to say this was normal. I disagreed and brought back. They then realized something was bent and sanded down the new drum I had just purchased and sent me on my way. Anytime I hit the breaks, smoke started to roll. This company is full of high school drop outs making little more than minimum wage and they are charging professional prices!!! When I took the car back to have them replace the entire break system that I had paid for, I told the 3 people in the waiting room of my situation. They all left before Monroe Muffler had the chance to screw their cars up.
Darla
Wilmington, Ohio
U.S.A.
2 Updates & Rebuttals
Darla
Wilmington,Ohio,
U.S.A.
I do stand behind my thoughts
#3Author of original report
Tue, October 26, 2004
While it is true that the company told me to bring back and tried to fix again, they did not actually fix the problem. After leaving the companies lot, I noticed my back right tire started to shake. Since the time I had them fix and then fix the breaks, my tire has rubbed the wheel well. I do stand behind my thoughts of the company and feel that people should go to a reputable company and steer away from Monroe Muffler. And I do have the same receipt for 1 side. Also my husband was there to view the entire process.
I guess Terry should be careful of what he wishes for because the customer WILL write back.
Terry
Rochester,New York,
U.S.A.
Darla is incorrect
#3UPDATE Employee
Tue, October 12, 2004
In looking at Darla's invoice, I don't see how she possibly thinks we only did one side of her brakes. We installed a SET of rear brake shoes and TWO wheel cylinders.
Also since her repair, she has returned. The problem she had appears to be due to a bad part we received (wheel cylinder) and the work was re-done under warranty.
I'ts too bad that customers won't take the time to write back in after we have resolved their problems.
Terry K. Haschmann
Director of Customer Service
Monro Muffler Brake, Inc