Complaint Review: Monster Scooter Parts

Ordered replacement parts to service a Jet 7 Electric wheelchair for 88 year old motherin law who needed help and could not afford a service call.

we replaced the two rear wheels  8"x2" Rear caster wheel assembly for Jazzy Jet 7 chair 

- the wheels appeared to be good but lasted less than 5months! The wheels were supposed to be solid rubber.  These wheels  split open exposing a plastic core - making them useless and dangerous - damaging home floors and adding instability to the chair.  The original wheels lasted over 10 years! 

this is unacceptable - the power chair is for in home use.  Replacement wheels were very poor quality Made in China.

I called to tell them of this issue - I was told they were out of their replacement window and would give me a discount on the same quality parts if I chose to reorder. Which was rather pointless.  I was told other customers were happy with the price ... approximately 50 USD.  I cannot understand how peoples personal saftey would be compromised for a better price.  These were listed as OEM replacements - clearly they were not.

Ordered 2 motor brushes for Jazzy /Jet Power chairs.  Brushes were also very poor quality copy of originals -  I do not believe they would last very long.  My concern is that they would damage the very expensive wheelchair motors.  Again what was advertised as OEM quality was this poor schlocky garbage sold to us for nearly 60 USD.

Again they were resistant to doing anything about these - other than stating their store return window policy was exceeded. Regretably due to my own personal health issues I was unable to respond in their return window - which I believe for such poor quality parts   should not exist.

They broadly market poor quality substitutes as OEM electric wheelchair parts - I cannot imagine their jeopodizing their loved ones personal saftey for cheaper prices.  If there were federal fraud investigation for defective wheel chair parts I would shurely report them!  Buyer BE WARE!!!!