Complaint Review: Monterey Financial Services

Monterey Financial services a real estate loan I have. When dealing with arrogant phone personnel, they will deliberately hold on to my payment, whether by check or credit card, causing a late payment to be generated on my behalf.

When contacted to do something about this situation they say they will look into it and then I never hear from them again. When I ask them for an explanation of late fees they can't explain and simply add on more fees. After 6 months of trying to resolve this matter and Monterey not responding, I consider this a refusal to cooperate.

I would certainly like to know who to file a complaint with against a company clearly operating in a questionable manner and directly opposed to consumers rights. Monterey Financial Services is obviously not an honest nor ethical company.

Chris
la Jolla, California
U.S.A.