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  • Report:  #1374263

Complaint Review: Moonlight Bundles

Moonlight Bundles Toddler Clothing Scam Internet

  • Reported By:
    Sarah McMo — Gloucester Ontario Canada
  • Submitted:
    Sat, May 20, 2017
  • Updated:
    Tue, September 26, 2017

I just ordered a toddler raincoat from a small online company named Moonlight Bundles that was advertised on Facebook. The website looked legitimate and the items pictured appeared to be of high quality. The cost of the raincoat was around $35 USD, which although isn't crazy expensive, it was expensive enough that no scam alarm bells went off. 

They advertise (misleadingly) on their website (moonlightbundles.com) that they are "a husband and wife team located in Los Angeles who pride ourselves on exclusively selecting products we believe in and would purchase ourselves", however, the jacket was shipped from from China (not LA) and is not at all as pictured on their website.

I ordered the "fall colours rain jacket" which is described as a combination of cotton and acrylic and obviously should be waterproof, since it is a rain jacket.  The jacket that arrived is a different colour - ugly rust yellow instead of a vibrant orange, is made of very cheap material, has a completely different tag and is not at all waterproof. The cute cat pattern is also off, making the cats that decorate it look massive, menacing and creepy, instead of cute. I order clothing regularly online through Etsy and other online companies and I have never received an item that was not the one in the website picture. 

I emailed Moonlihgt Bundles with my complaint and they responded by referring to the small print on their website stating that they ship from Asia, even though they are a husband and wife company from LA. They also don't offer refunds, just exchanges, but you must pay to ship your item back. 

They did not make any attempt to clarify why they sent me a completely different item then is advertised/pictured on their website, which is false advertising. I wrote them back escalating my complaint and threatening legal action.

They have yet to respond, but have since gone on their website and added a "winter" version of the rain jacket in the last hour, immediately after I sent them the email threatening legal action. They only have 11 jackets in total on their website and they literally just posted the exact same jacket that I ordered (but the ghetto version) and labeled it the "winter" jacket.... I assume they did this so that they can say they accidentally sent me the wrong one. This supposed winter jacket has absolutely no lining whatsoever and was just conveniently added to their site, even though there are no other winter items and it is an ugly copy version of something else they sell??

I assume I will not get my money back, but wanted to warn other people as they are consistently coming up on my Facebook feed and don't want them to scam others. 

 

1 Updates & Rebuttals


canadagirl123

Alabama,
USA

saved me

#2General Comment

Tue, September 26, 2017

Thank you for this report- I was going to do an order from them and ask friends to join me to save on shipping. 

I'm not rebutting your actual report but I'm rebutting your fear of lack of refund- any chance you paid with a credit card? If you did, you can get a refund. Visa has very strict guidelines on who can use their services and if they accept visa, they have to accept refunds. Likewise if you paid Paypal you can file a claim. 

 

good luck! 

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