Complaint Review: Mopar Jeep Chrysler Dodge

We bought a new Jeep in 2012, and paid a small fortune for a lifetime factory warranty. It's been great until now. They no longer offer that warranty, but they were honoring it, backing their product. We tend to keep our cars a long time. We still have our 2001 Ford Excursion, we bought new as well. So, a problem arose and they had to get parts that were nowhere in stock, so we waited a couple of months. Finally got the call, took it in, and was advised Mopar was sending an inspector to verify the problem.

I got a call from the dealer advising the claim was denied because the vehicle is used as a taxi! What the inspector saw was an inspection sticker from the taxi authority from years prior when I contemplated driving for Uber... I never did. Ihave a letter from them stating I've never driven for them. But, they canceled the warrantee in a letter saying I used it for commercial use... no call back number, no course of action, no disputing, just case closed, warranty canceled! I've been calling weekly, the dealer, the service, the customer service, the Mopar warranty support.

Every contact tells me I must deal with Mopar direct. Even those that sell the warrantees don't have a different number to call. So Mopar direct, due to Covid, has remote "employees" answering from home, with babies crying and dogs barking, and no way to transfer calls to supervisors or mangers, they can only put in a call back request, and "allow 24-48 hours"... I've literally done that 10 TIMES, No callbacks, at all!

I'm not letting it go away! I plan on investing as much time in putting this out there, letting everyone know how wrong they are, as I've wasted on hold and waiting on call backs...

I know better on aftermarket warrantees, but we really believed if it was a factory warranty, bought at the time of purchase, it would be fair and ethical treatment... wrong!