Complaint Review: Mopro

As others have said I should have read these reviews first. Their site looks amazing, their pitch is just as good, but their delivery of services is horrendous. 

When I talked to them I made it clear what I wanted to accomplish with the new site. I even spent days typing up descriptions of what I was looking for, gave them Photoshop files with high-resolution and editable graphics, and even provided text for every page.

A few days later they asked me if I could provide them with scaled graphics and video. Basically they wanted me to create all of the graphical content for them. I politely explained all of that was in the Photoshop files.

A few days later I was told it was time to review the site. It looked like someone created it in Word. They didn't follow what I outlined for them, it was sloppy and horribly formatted. They didn't follow any of my instructions and basically converted the old site off Shopify and made it look even worse. Everyone I showed it to gasped and said it looked really bad.

I immediately called the account rep and complained, was told they would put someone else on it and a new designer would be in touch, and it would get corrected right away. He even admitted it looked like crap. 

A week later their still was no response so I wrote them and told them to cancel the service. After arguing with me and saying it looked good enough, they agree to cancel it only after I got extremely blunt about how I felt. But here is the kicker, they still charged me the $150, then told me their policy was they needed 30 days notice so they charged me another $150 even though they never published the site. So unless you cancel the day you sign up your actually on the hook for $300. 

When I wrote them about this I offered a compromise that I would eat the original $150, but the other should be refunded back as they didn't do the work, nor was it published. Their response was "Per our terms and conditions Mopro has a no refund and required 30-day cancellation policy on our month-to-month subscriptions.  Unfortunately, we will not be able to issue a refund at this time. - Karla C."

This company is not driven by customer service other than the sales team. It's a shame. So Mopo if you read this, you should ask yourself do you really want to be known as just another company with poor customer service, or the company that makes things right? Make it right, and I will gladly update this review.