Complaint Review: MoPRO

Working with MoPro has been the absolute worst business decision we have ever made at our medical practice. I am the director of business development for a Vascular Surgery Medical practice in San Jose Ca and my experience using MoPro has been absolutely abysmal. The company simply is unable to, or unwilling to deliver against the technical and or customer service commitments that they make. Put simply, this kind of company needs to be shut down because their inability to deliver what they promise really hurts the customers trying to do business with them.

Front line customer service agents are simply unable to address customer needs...promises are made, assurances given and MoPro simply does not perform. Here are my specific complaints. 

1. WEBSITE PERFORMANCE: ITS ABSOLUTELY ABYSMAL: If customers are interested in driving new traffic to their websites in the hopes of increasing their business, BUYERS BEWARE.  BE FOREWARNED....Our company website bounces off between 85 and 100 percent of all new traffic trying to reach the site and MoPro just can't fix the problem. This means customers trying to reach our site just can't get to it. We have been working closely with Google Adwords and Google Analytics in an effort to solve this problem but the work needing to be done by MoPro doesn't get done; their agents have an incredibly arrogant sense of themselves and claim to be experts but, they simply can not fix the problem with their own code. 

2. TECHNICAL PROBLEM RESOLUTION: THE COMPANY HAS NO IDEA WHAT THEY ARE DOING AND TELLS YOU THE PROBLEM IS WITH YOU EVEN THOUGH THEY ARE THE ONLY ONES WHO CAN IMPACT THE CODE WRITTEN INTO YOUR WEBSITE: When you ask to have a problem escalated, Jason tells you he is the top of the chain...but the work doesn't get done. People come across nice, but NOTHING ever gets resolved. Front line reps are unable to track trouble tickets: this results in them fanning the flames of ignorance and incompetence. They tell you something without any regard to whats been done, what's in progress and what's broken. Some even to make changes without any regard to how what they are doing impacts what is already in process....Worse yet, they keep you in the dark and are terrible communicators. Don't be fooled by the little gauge at the bottom of the site that asks for comments....it doesn't get responded to when you ask to speak with management. 

3. HORRIFIC CUSTOMER SERVICE: Classic response from their management team: 

Response from the owner: in the last week

Hi Michael, we're very concerned by your experience and understand your frustration. We've alerted our customer service manager and he will be in touch immediately to resolve this. Thank you.

Guess what....no one gets back to you. Just read the reviews on the google my business display add to see exactly what I mean. 

4. ARROGANCE:  ITS RAMPANT AT MOPRO AND EVERYONE THERE PRETENDS TO BE THE BEST IN THE BUSINESS. Working with Google, I had GOOGLE'S implementation team rewrite a simple code for mopro to insert into our website. MoPro decided to change up the code on their own and In doing this, not only did the new code written specifically for our site fail to work, MoPro tried telling me that the changes they made didn't negatively impact the site. Analytics from Googles tracking site, clearly disproved this, however, and when I called for additional help, they simply stopped addressing my concerns. 

5. RESPONSIVENESS: THIS JUST DOESN'T HAPPEN: I have sent countless numbers of emails to MOPRO, across all branches of management and nothing gets responded to....Everyday that passes by, I continue to lose more customers as they just can not get to my site. 

6. APATHY: IT'S IN EVERYTHING THEY DO. Google's analytics team and I asked for MoPro to move our tracking code from the footer of our website into the header of our website to more accurately track customer traffic.  MoPro could just not do this simple task correctly. They told me that the old Google analytics asynchronous code they removed from the footer somehow just magically reappeared after it was removed and that they could not do anything about it. Not only did they mess up this simple operation, they added two separate UA numbers which conflicted with one another causing the site to underperform. 

BOTTOM LINE: STAY AWAY FROM MOPRO. THEY ARE LISTED IN THE RIPOFF REPORT, THEY HAVE COUNTLESS HORRIBLE REVIEWS AND THEY ARE A TERRIBLE COMPANY TO DO BUSINESS WITH. WEBSITES NEED TO PERFORM. BOTTOM LINE. MOPRO SITES LOOK NICE, BUT SIMPLY DO NOT WORK. STAY AWAY FROM THIS COMPANY IF YOU WANT YOURS TO PROSPER.

DON'T BE FOOLED BY HIGH PRESSURE SALES PEOPLE MAKING HOLLOW PROMISES. READ THE REVIEWS ON GOOGLE PLUS BEFORE YOU DO ANYTHING WITH THIS COMPANY...THEY ARE SIGNIFICANTLY MORE DETAILED AS WELL AS FILLED WITH TALES OF TECHNICAL INCOMPETENCE AND BUSINESS PRACTICES BORDERING ON CRIMINAL. 

MOPRO IS A REALLY TERRIBLE COMPANY. DON'T FALL PREY TO THEIR PROMISES OR TO  THEIR GAMES.