Mortgage Dashboard Loan Originating System, Takes 1003 applications and offers CRM intergration Plano Texas
Promised a working LOS with integrated CRM received a username and password to log into a slow web based application that did not function correctly in many ways. It seemed like the company just started up and had many kinks to work out, but turns out they have been in business for over a decade. I don’t believe they have any satisfied customers. This place is a classic rip off.
I am unsatisfied with my purchase to the company Mortgage Dashboard and have tried in good faith to correct the problem back to satisfaction with them. The product was specifically purchased for my company business and not only did they charge me $772, but my business also suffered undue costs due to the incorrect performance of the faulty product. I have made the company aware from the beginning since they delivered my product weeks behind the promised schedule of the faults and errors and have asked multiple times for a full refund with no success.
On 08/09/13 I received my first charge from the company Mortgage Dashboard (MD) to give me access to a web based application that would allow me to manage clients and take 1003 applications over the phone, web and in person. It was supposed to generate the disclosures needed by clicking a single button. This only works if I can integrate my own forms. They promised before I signed up that this is normal and I could integrate my own forms for 50.00 apiece. They also promised that I would be able to generate reports and customize templates to work for NMLS and the lenders I work with.
On 12/16/13 I sent an email in the morning asking for someone to please call me since neither I nor my processor Cindy, could reach them by phone. They have YouTube videos and comments on their website stating that you can call for customer service, yet we were never able to. The subject read I still cannot send out my first set of disclosures. This is because after 4 months, they still were not able to get my forms integrated. On 12/17/13 they responded “Lock form will be sent to the Developer team to have integrated into your MDB profile.” A little later the same day they emailed me stating “I’ve been advised that the Developer Team that your form can be updated into your MDB profile no later than Feb 2014 and will be $50.00 cost to add the custom form. If that timeframe and cost are ok with you then the form will be submitted to the Developer Team at this time.” I replied back same day “ that’s fine”.
Many problems took place, the CRM did not work at all and this was the primary reason for picking this company, but they promised it would work and an improvement was underway.
I was having to manually print every form and fill them out manually then scan them back in to create disclosures and the forms that printed out where printing the wrong company info, they addressed this on 12/24/2013 with “We identified the issue with the information not printing prior to saving the form and have submitted to our development team for correction. We will update you when completed so you will not have to save prior to printing.” I would still be doing this to this day if I did not sign up with another company because they never did get my forms integrated, not a single one.
I had such high hopes and was beyond anxious for the product to start working correctly that when MD begged me to give them more time to work on the product I agreed since I had already invested lots of time learning this product and money. At this point I had no other choice and figured something was better than nothing. They kept charging my card which acknowledged the product was ready because now I was being billed for the upkeep. I emailed MD asking if my product was working but ended up playing another game of back and forth emails of more broken promise.
February 20th, I notified them that the check my loan status was not working still and they responded, “Feature is currently with the Developers to be implemented into Dashboard at this time.”
On top of all that I was told MD worked with Loan Sifter but I found out after signing up that it only works if I have 50 or more accounts. I was told I would be able to run LP and DU and this is not true with MD only with their competitor. Provident Funding is one of the largest wholesale banks in the world and they require that the 4506T be filled out a certain way. MD does not allow for the form to be filled out this way, rendering the application useless for our main lender. We have been having to manually print forms for 6 months and MD still have not implemented any of our documents. I could go on and on, but I will throw out one more problem before ending this. The Call Report is so far off it could easily cause a broker or lender to get audited for providing so much false information. NMLS requires that all brokers and lender populate a “call report” every three months, this report needs to be created by the LOS, MD claimed they had the ability to create the call reports. When I did so using the proper links the numbers are wrong. Completely wrong missing lots of data. I informed them and they said they would work on it. I had to manually go through every single loan and application I did the first quarter and create the reports manually. Cost more of my time than all the money I spent on the product. This product is a scam and they don’t have the ability to produce the product they offer.
They refuse to refund my money and simply said that I can cancel that is all.
I would like to use my right to not have to pay for this dissatisfied credit card purchase.
5 Updates & Rebuttals
Justin Hartman
Towson,Maryland,
Customer Service
#6Consumer Comment
Thu, July 24, 2014
I've had nothing but excellent customer service from Mortgage Dashboard. They are innovative, available for questions and open to suggestions. I'm sure if you come out of pocket a little they'll even change functions for your personal needs. You dont get that with any other company, at least not with this sweet of functionality already built in. Rome wasnt built in a day, and it isnt going anywhere any time soon. I'm pleased.
Jusitn Hartman
Metropolis Funding
Michael
Placentia,California,
I Agree
#6Author of original report
Fri, June 13, 2014
Weeks behinde schedule would be a missrepresentation of the facts since they have not delivered my product and its been over half a year and I am still waiting. I am still a paying customer folks to this date. Waiting for the product. It does not help me in any way to spend my time doing this other than trying to help others and do what is right. I treat people the way I want people to treat me. With integrity, fairness and respect.
However if you did fall victime to these people and you want to go in with me on a class action lawsuite please email me at info@soez.tv.
Michael
Placentia,California,
I am still a paying customer
#6Author of original report
Mon, June 09, 2014
If you are reading this, RUN FOR THE HILLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please provide some proof of what you are saying. I am a paying customer, I have not cancled. I would like to see you deliver a working product. Please show me that the call report works, that you can print 4506T forms for provident, that you can create a print group, show me that you intergrated my forms and the email to me addressing that they were finally implemented. And for some reason you waived the fee, hmm, probably because you never did it until I filed this complaint, explaining why you never emailed me.
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They claim they are one of the nations leading loan originating systems, please you mean to tell me one of the leading LO systems has been around for 13 years and still nobody has herd of them or posted a positive review. LOL They are not even on the list when you go to Freddie mac web site to run LP. Mortgage Dashboard is such a hole in the wall that nobody in the business has heard of them. I only found them because of the free videos that they post on YouTube. Notice they don’t actually show their product on YouTube they just talk and trust me that is all they do is talk. No walk.
If you sign up at 43.00 and you cancel in the first month because there is no contract and they cant deliver what they offer, its not worth someone’s time to complain. However I am a super hero and I am out to save the world. So it is worth my time.
(1) Delivery, that’s funny, I have not canceled my account, I am still in good standing with MD on payments and I am still waiting for delivery of my product. Providing a user name to log into an account that does nothing is not delivering a product, its delivering a username.
(2) I still demand a refund for my money because I have not received my product. You have not honored the contract that I signed, so give me my money back. Plain and simple, but if you refunded everyone’s money that canceled you would have no profit.
(3) Still waiting for those forms to be implemented into my account, they may have just now did it, but the proof is in the emails. They said they would notify me when they do it, and why don’t you go ahead and post a copy of that email for us all to read please?
(4) Then why do you advertise that someone can call in for support?
(5) The CRM is not fictional, prove it!! Even if it was, it is your worst nightmare, the pages take 5 seconds to go from basic info to loan info, it makes no sense.
(6) Actually I have an email stating that it can not be changed, they could never fix this issue. Since you guys make such great movies that talk about how great you are, why don’t you make a movie showing how great your product works?
(7) I was billed monthly for something I did not receive, that’s what I meant and you kept saying that you would integrate my forms keeping me paying waiting for the service.
(8) I said I was under the impression that loan sifter worked because it was on something of theirs that I read. But it did not specify that there was a minimum account requirement.
(9) Ok then why don’t you make a video showing this how this feature works and see how many people sign up.
(10)Good excuse, lol
(11)Technically this could be true, they do support 4506T and some of their lenders may use provident, however you cannot create a 4506T in MD that Provident will accept because MD force populates your address in the form as the address for the results to be mailed to. Not acceptable to provident.
(12)How do you explain the email from your staff that clearly admits its not working and says they will let me know when it does.
Mortgage Dashboard is nothing more than a con to get your money and waste your time. They probably have a system that works for one lender with lots of users and are trying to sub out their software claiming it works for everyone and it clearly does not work AT all for Real Estate Brokers in California.
MortgageDashboard, LLC
Plano,Texas,
Company Response
#6REBUTTAL Owner of company
Tue, June 03, 2014
Although we strive to provide the best service, we understand the challenge of creating optimal customer satisfaction. As one of the nation’s leading origination systems, however, we are thankful this is the first formal complaint against MortgageDashboard in 13 years of business and over 2,000 customers nationwide.
As unfortunate as the complainant’s situation appears to be, we believe it is necessary to address the record and demonstrate the incorrect statements and half-truths presented. We hope that the complainant discovers a product that fits his personal business model and wish him success in the future. Our rebuttals to his statements are found below:
(1) Delivering our product “weeks behind schedule” as complainant has reported is not a truthful statement. On Tuesday, August 6th, 2013 his sales agreement was signed. Due to a username typo, he was not able to access his account until the following day by 1:15pm. On August 14th, the complainant noted that he had forgotten his password and was unable to log in. We reset his password the same day.
(2) In an email written May 26th, 2014, the complainant wrote “I demand a full refund for all the money I have paid to Mortgage Dashboard…” Responding the same day, we noted that we were unable to extend a refund per the signed sales agreement but we would cancel his account immediately. He responded, “Good ol contracts huh, that’s the way to do business…”
(3) On January 6th, 2014 complainant requested to add two custom documents. Contrary to his claim, these forms were implemented into his account. He was also never charged for these two forms.
(4) Complainant states that he was not contacted after trying to reach out about an issue on December 16th, 2013. We repeatedly have stated to complainant that the preferred way to reach out for support is submitting a support ticket through MortgageDashboard.
(5) Contrary to complainant ‘s statement, our CRM is fully functional. We are always improving the system and there is also a new version of the CRM set to release by Labor Day.
(6) On December 24, 2014 complainant noted a service provider issue in MortgageDashboard. This issue could not be fixed until February 27th, 2014. Complainant was notified and acknowledged it was fixed that day.
(7) While we value our customers and strive to provide the same level of attention to each of them, complainant states “MD begged me to give them more time to work on the product…” This conversation never took place with any employee. Neither was complainant “billed for upkeep” as MortgageDashboard is a monthly subscription service. His comments in this paragraph are almost an exact copy of a paragraph in his pissedcustomer.com report of Speed to Contact.
(8) Contrary to complainant’s statement, he was not promised loan sifter could be integrated with MortgageDashboard. When asked where we advertised this information, he did not respond. On September 24th, 2013 complainant asked how this service could be integrated. He was informed the same day that we would not integrate this 3rd party service for a one-user account.
(9) There is no recorded dialog on February 20th, 2014 as complainant posits. MortgageCenter (Formally, Check My Loan Status) is fully functional.
(10)The ability to run LP was never advertised to complainant. However, MortgageDashboard can very easily run DO and DU. We are listed as an authorized LOS integrated vendor at https://www.fanniemae.com/singlefamily/authorized-los-integration-vendors. The inability to do this demonstrates a very basic misunderstanding of the software.
(11)Contrary to complainant’s statement, MortgageDashboard supports 4506T as many of our customers submit their loans to Provident Funding.
(12)MortgageDashboard can run Mortgage Call Reports. Our support team worked personally with complainant to develop custom reports per his personal and specific needs.
MortgageDashboard is a cloud-based SaaS product. We provide our solution to our customers on a monthly subscription basis. While we are very concerned about our customer’s satisfaction and work everyday to provide better solutions, our customers are able to cancel their service at any time. Complainant was never obligated to continue using our software. Unfortunately, however, the complainant is no stranger to this sort of dialog. In the past week alone, he has accused other companies of ripping him off – and demanded refunds from all of them. All in all, our support team has been in constant contact with complainant and treated him the same respect and detailed attention as we treat our much larger accounts.
MortgageDashboard, LLC
Plano,Texas,
Response from the Company
#6REBUTTAL Owner of company
Fri, May 30, 2014
Although we strive to provide the best service, we understand the challenge of creating optimal customer satisfaction. As one of the nation’s leading origination systems, however, we are thankful this is the first formal complaint against MortgageDashboard in 13 years of business and over 2,000 customers nationwide.
As unfortunate as the complainant’s situation appears to be, we believe it is necessary to address the record and demonstrate the incorrect statements and half-truths presented. We hope that the complainant discovers a product that fits his personal business model and wish him success in the future. Our rebuttals to his statements are found below:
(1) Delivering our product “weeks behind schedule” as complainant has reported is not a truthful statement. On Tuesday, August 6th, 2013 his sales agreement was signed. Due to a username typo, he was not able to access his account until the following day by 1:15pm. On August 14th, the complainant noted that he had forgotten his password and was unable to log in. We reset his password the same day.
(2) In an email written May 26th, 2014, the complainant wrote “I demand a full refund for all the money I have paid to Mortgage Dashboard…” Responding the same day, we noted that we were unable to extend a refund per the signed sales agreement but we would cancel his account immediately. He responded, “Good ol contracts huh, that’s the way to do business…”
(3) On January 6th, 2014 complainant requested to add two custom documents. Contrary to his claim, these forms were implemented into his account. He was also never charged for these two forms.
(4) Complainant states that he was not contacted after trying to reach out about an issue on December 16th, 2013. We repeatedly have stated to complainant that the preferred way to reach out for support is submitting a support ticket through MortgageDashboard.
(5) Contrary to complainant‘s statement, our CRM is fully functional. We are always improving the system and there is also a new version of the CRM set to release by Labor Day.
(6) On December 24, 2014 complainant noted a service provider issue in MortgageDashboard. This issue could not be fixed until February 27th, 2014. Complainant was notified and acknowledged it was fixed that day.
(7) While we value our customers and strive to provide the same level of attention to each of them, complainant states “MD begged me to give them more time to work on the product…” This conversation never took place with any employee. Neither was complainant “billed for upkeep” as MortgageDashboard is a monthly subscription service. His comments in this paragraph are almost an exact copy of a paragraph in his pissedcustomer.com report of Speed to Contact.
(8) Contrary to complainant’s statement, he was not promised loan sifter could be integrated with MortgageDashboard. When asked where we advertised this information, he did not respond. On September 24th, 2013 complainant asked how this service could be integrated. He was informed the same day that we would not integrate this 3rd party service for a one-user account.
(9) There is no recorded dialog on February 20th, 2014 as complainant posits. MortgageCenter (Formally, Check My Loan Status) is fully functional.
(10) The ability to run LP was never advertised to complainant. However, MortgageDashboard can very easily run DO and DU. We are listed as an authorized LOS integrated vendor at fanniemae.com/singlefamily/authorized-los-integration-vendors. The inability to do this demonstrates a very basic misunderstanding of the software.
(11) Contrary to complainant’s statement, MortgageDashboard supports 4506T as many of our customers submit their loans to Provident Funding.
(12) MortgageDashboard can run Mortgage Call Reports. Our support team worked personally with complainant to develop custom reports per his personal and specific needs.
MortgageDashboard is a cloud-based SaaS product. We provide our solution to our customers on a monthly subscription basis. While we are very concerned about our customer’s satisfaction and work everyday to provide better solutions, our customers are able to cancel their service at any time. Complainant was never obligated to continue using our software. Unfortunately, however, the complainant is no stranger to this sort of dialog. In the past week alone, he has accused other companies of ripping him off – and demanded refunds from all of them. All in all, our support team has been in constant contact with complainant and treated him the same respect and detailed attention as we treat our much larger accounts.