Complaint Review: Mortgage Help Utah

In July 2009 we entered into a contract with Mortgage Help Utah to have them negotiate a loan modification for our home. We received a guarantee from this company that if they could not negotiate a modification, or the savings on the modification within the first year did not exceed the $2,995 we paid for the service, then we would receive a refund of the difference between what we paid and what we saved. 

During the course of the past 15 months we have submitted countless updates to Mortgage Help to submit to our lender. Each time we have received a request or have tried to make contact with Mortgage Help a new person has been assigned to our case. There was never the same person for more that 2 months at a time. I should have realized that there was a problem because of the turnover. With each new person there was a renewed optimism that this would be the time the negotiations would be completed and the modification would be completed.

I received my last call from Mortgage Help (from yet another person) about 3 weeks ago telling me that the lender wanted more updated information.

Just this morning my wife and I were talking about putting in a call to Mortgage Help to request that our fee be refunded because we felt after 15 months and no results we deserved our money back.

Upon returning home this evening we found a manila envelope from Mortgage Help. I was thinking that maybe this was it and that the proposal from our lender was included in the envelope. What was contained in the envelope was a letter stating that Mortgage Help was shutting its doors immediately. We were told in the letter that we should continue to contact our lender weekly to get an update on our modification.

So here we stand with a non-negotiated mortgage and a loss of nearly $3,000 that we had to scrimp to come up with 15 months ago. I feel slighted and ripped off because I handed someone $3,000 to give me the runaround for 15 months and give me no results, and now I have to do the work of staying in contact with my lender.

I want to know if there is a way to get my money back or am I now just out of luck and getting further and further behind on a mortgage payment I cannot afford? I would like a better explanation from Mortgage Help that just an apology for not being able to make it. There should have been better planning by the management of the company.