Complaint Review: Moschino Alberta Ferretti

COMPLAINT FILED AGAINST:
Moschino Alberta Ferretti
Elian Martinez
Beth
http://www.moschino.it
New York
212- 632- 9300
swilson@aeffeusa.com
araiter@aeffeusa.com

REGARDING:
No customer service
Online help unavailable
Over seas sister store unable to help
Listed phone numbers disconnected
Listed emails inoperative
No response to customer inquiries

DATE OF INCIDENT:
Elian Martinez
called every other day from Jan 26- Feb 9
Beth
called every 2 days from Feb 9 16
Neil
called every 2 days from Feb 17- 24

I purchased a Mason Moschino purse from the Bellagio, Las Vegas store for $777.00. Every year I take my bag to the store and they would have it sent out for repairs and cleaning. The Las Vegas location closed and I tried to contact Moschino via their website but the email addresses were invalid. I tried to call the phone numbers provided on the Moschino website but they were disconnected.

I called 411 information but they did not have any current numbers available for Moschino. I called 5 different stores in Capri, Milano, Paris, Berlin, and Roma they were unable to help me and unable to provide me with any contact information. I called the Bellagio in Las Vegas and was finally able to get a working phone number for the Moschino office in New York. I called Elian Martinez voicemail every other day from Jan 26- Feb 9 with no response. I called Beth voicemail every 2 days from Feb 9 16 with no response. I left messages with operator Neil every 2 days from Feb 17- 24. I still got no response.

I was a proud sponsor of Moschino and of my unique bag but after being snubbed, I will not be used as a walking billboard for a snotty company that will not stand behind its product and does not have any regard for its customers. I told operator Neil you would think for $777.00 a company would return a phone call and provide some customer service.

Adeline
Honolulu, Hawaii
U.S.A.