Complaint Review: Motolease

I have been a consumer of motolease for about 6 months, during the month of november i lost my wallet and had to cancel all my cards and switch my accounts to prevent fraud. In december motolease put my bike up for repossession. I spoke to the recovery accounts manager tony deleon and he told me that they could hold my bike for 12 days and not send it to auction.

I made the payment 3 days before the 12 days mark, i was told that the bike was being released. I called the place where the bike was being held and they informed me that the bike had been moved to auction days before it was suppose to be moved due to a glitch. I contact Tony and told him what i was told when i tried to take possession of the bike, he told me that he had to locate the bike and would get it back to me within 72 hours.

I didn't hear from tony deleon so i called motolease trying to get a update on the 21st of December, he told me that he was requesting that the vehicle be transported from georgia back to tennessee. I called back on the 27th of December no word and no one could give me a update on my bike. Once I reqested to speak to the boss of Tony i spoke to Adi Lio and he told me that he was going to have the bike back to me by the 2 of january, the day came and left.

The bike finally made it back on the the 8th of January and had been damaged by the transport company . I called motolease back and express my concerns about the bike being damaged and how it had been a month without me personally having possession of the motorcycle.

I called for a week straight once the bike was found and the damage was discovered trying to have the bike released and i am still waiting on the redemption for relaese to be submitted and storage fees to be taken care of by motolease. It is going on month 2 and everyone at the company isgiving me the run around and not releasing my motorcycle but they want a motorcycle payment. This is madness and i really just want my money back.