Complaint Review: Motor Millions

I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.



What most people don't know is that Dean sold Motor Millions to a larger company in 2004. To make a long story short, they made significant changes to the company to increase the bottom line and in return, they diminished customer satisfaction and were overloaded with refund requests. They tried to manage, yet got overwhelmed and put the company into major debt and basically stopped paying the bills and refunds. At this point, Dean had two options; he could watch the company he built go bankrupt at the hands of another and watch them not pay the people who got involved. And by all rights he could since he did not own the company. BUT most people got involved in Motor Millions not knowing that Dean was no longer the owner, it was Dean on TV and he was the one who created the manuals and books. So instead of just watching this happen, he took Motor Millions back-or should I say he took on enormous amount of debt. Debt he did not create. He took the show off the air because he was not satisfied with the new products they were selling and Dean started chipping away at the debt and paying refunds to people that were in the refund queue. He was using personal money and money he was making from real estate and other ventures to pour into the debt filled Motor Millions company. Many people got upset because they did not know the details and that was a hard thing to bear because Dean worked so hard to create a solid company with the highest customer satisfaction rate possible. This was just more motivation to pay everyone back. The fact is that many people were delayed for a long time to get a refund, but no one was denied. To date, Dean has spent over a Million Dollars of his own money paying back people for a product that he was never even paid on.



One last thing. Dean was a broke kid who made a great deal of money from cars and taught others how to do the same with Motor Millions. Dean also found amazing ways to make money with real estate at a young age and went on to make millions in real estate. He is still an avid investor and teaches people techniques he learns through trial and error. His new book Be A Real Estate Millionaire is a NY times best seller and an amazing book.



I just took over the client satisfaction department and I want to make certain that we did handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours, please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.



Megan Smith

Client Satisfaction Director

Ryan of motor millions called me today (2-24-2006) to inform me that Motor Millions is is the process of reinbursing all customers that were unhappy with the results or outcome which reguarded purchases in the Motor Millions program. There seems to be many (to the tune of a million dollars +). Ryan assured me that the $5000.00 plus dollars that I spent will be payed back to me in installments, that could take until the end of summer for me to recieve my full refund. This is the first response i've recieved after numerous tries to recoupe my loss. It seems that Dean Graziosi is making these refunds as an "out of his own pocket expense" and rightly so is my point of view! But Dean is trying to fix his mess and for that im pleased! For anyone that is disgruntel or unsettled with Motor Millions, there is still hope for a return. I was very pleased with Ryan he came across as a straight shooter and understood the situation and told me he would keep in contact untill the end, and for that I thank him! He did not create this problem but has taken a stand to correct it (tough job in my perspective). Im giving out his phone number for anyone who may still have unfinished business with Motor Millions. Be nice to Ryan this is not his problem but he can help you it you remain cival with him! 1-800-489-7003. Thank you Ryan!