Complaint Review: Motorcycle Specialties - Helmet Planet Motorcycle Tire Planet Www.motorcyclespecialties.com

Purchased motorcycle tires 09/25/03. Never received tires and requested a refund. Since that time, they have completely ignored all attemts to contact. All of their phone numbers have been disconnected. Basically - I have no way to contact them. Paypal will not investigate because it is past 30 days.

Below is a history of contacts.

09/25/03 - Visited www.motorcyclespecialties.com, purchased tires $168.90
09/25/03 - Visited www.paypal.com, transferred $168.90 from my checking account
09/25/03 - Paypal email confirmation
09/26/03 - Order verification email from Motorcycle Specialties
10/10/03 - Email to ihelp@motorcyclespecialties.com inquiring about order
10/13/03 - Email from ihelp@motorcyclespecialties.com asking to substitute another brand due to backorder until 10/23/03
10/14/03 - Email to ihelp@motorcyclespecialties.com okay to backorder
10/15/03 - Email from ihelp@motorcyclespecialties.com ship as soon as come off backorder
10/17/03 - Email from orders@motorcyclespecialties.com Inform backorder 10/27/03
11/11/03 - Email to ihelp@motorcyclespecialties.com Inquiring again about order
11/11/03 - Email from ihelp@motorcyclespecialties.com Supplier moved ship date back to 11/19/03 - ship same day
12/02/03 - Email to ihelp@motorcyclespecialties.com - Trying to find status of my order
12/04/03 - Email to ihelp@motorcyclespecialties.com - Trying to find status of my order
12/05/03 - Email to president@motorcyclespecialties.com - Complaint regarding order
12/08/03 - Checked website to view status of order - emailed confirmation of order status
12/08/03 - Email to ihelp@motorcyclespecialties.com - Trying to find status of my order
12/09/03 - Email from ihelp@motorcyclespecialties.com - Stating cannot read my email due to technical difficulties
12/11/03 - Email to president@motorcyclespecialties.com - Inquiry about order and unanswered emails, request tires or refund
12/11/03 - Email to customerservice@motorcyclespecialties.com - Requesting phone number to discuss order
12/11/03 - Email to info@motorcyclespecialties.com - Requesting phone number to discuss order
12/11/03 - Email from ihelp@motorcyclespecialties.com - Tires still on backorder, expected arrival 01/05/04
12/11/03 - Email from customerservice@motorcyclespecialties.com - Wanted to know my order number (which was in email)
12/13/03 - Email from customerservice@motorcyclespecialties.com - Still wanting to know my order number (which was in email)
12/13/03 - Email from customerservice@motorcyclespecialties.com - Wanting to know the name my order was under
12/13/03 - Email from info@motorcyclespecialties.com - Wanting to know the order number
12/14/03 - Email to info@motorcyclespecialties.com - Requested refund
12/15/03 - Email to ihelp@motorcyclespecialties.com - Requested refund
12/16/03 - Email from info@motorcyclespecialties.com - Stated a money order would be shipped 12/17/03 - signed Ron
12/16/03 - Email from ihelp@motorcyclespecialties.com - Stated a money order would be shipped 12/17/03 - signed Ron
01/06/04 - Email to president@motorcyclespecialties.com - Refund not received, requested a call back or phone number
01/06/04 - Email to customerservice@motorcyclespecialties.com - Refund not received, requested a call back or phone number
01/06/04 - Email from ihelp@motorcyclespecialties.com - State that my tires were due in today, asked if I wanted them or wanted refund.
01/07/04 - Email to ihelp@motorcyclespecialties.com - Stated do not want tires - want refund
01/10/04 - Email to ihelp@motorcyclespecialties.com - Still requesting refund
01/14/04 - Email from orders@motorcyclespecialties.com - Officially cancelled my Order
01/14/04 - Email from ihelp@motorcyclespecialties.com - Stating refund would go to Paypal account
01/19/04 - Sent request from Paypal for my money
01/28/04 - Email to info@motorcyclespecialties.com - Asking when my refund would be granted.
01/28/04 - Email to president@motorcyclespecialties.com - Asking when my refund would be granted.
01/28/04 - Email to customerservice@motorcyclespecialties.com - Asking when my refund would be granted.
02/03/04 - Email to customerservice@motorcyclespecialties.com - Still requesting refund

Janalie
Kaysville, Utah
U.S.A.