Complaint Review: Mt. Lebanon Office Equipment

MTL Office Equipment's response to the original complaint is absurd and illogical. Why would the owner assume that it's OK to sell, lend or give away a supplier's product and not pay on the grounds that the product is no longer in their possession? The store owner forfeited all rights to negotiate the return of the product after he lost possession of it. This is a simple case of theft by conversion. Your supplier provided a product based on an agreement, implied or otherwise to be compensated once possession of the product was assumed by the retailer. The retailer- MTL Office Equipment- then converted the product by transferring ownership to a third party while failing to pay the supplier. I'd check PA's SOL on a civil filing for conversion, a tort. On a personal note, I visited MTL Office Equipment years ago when I was in the market for a desk for my home office. The store is filthy and falling apart and the office furniture within appeared to be second (or third) hand merchandise. Everything was overpriced and he whole experience left me puzzled as to how this place remains in business. Needless to say I left without buying anything. Every time I drive past, another weed is sprouting from the broken asphalt parking lot, another letter is missing from their sign, and another brick has fallen from their dilapidated building. Avoid this store at all costs!

I will not respond in the hysterical and untruthful manner of the Angus Stuart company regarding their great chair mat episode. I will lay out the facts: we received two chair mats , one of which was damaged. They were sold to two different customers. The damaged one was for a new home office with new carpeting so the customer requested that we deliver the damaged one for him to use anyway, to protect his rug until a replacement arrived. Angus Stuart insisted that we take a picture of the damaged mat before they would ship a replacement.

As this customer was ill and in and out of treatment, we had a hard time arranging for a mutually agreeeable time for us to take the picture.

As a 44 year old respected retailer in Pittsburgh, our mission is to take care of the customer first and worry about the details later, obviously not the the way the Angus Stuart people run their business.

Unfortunately our customer did pass away. His widow, understandably to us but evidently not to the Angus Stuart people, had other things on her mind besides replacing the mat.

We finally did arrange to get the picture of the defective mat {which Angus Stuart has), and in the meantime we offered to pay for the undamaged mat which we had delivered and been paid for .

I also told Angus Stuart that we would pay promtly for the second mat as soon as the replacement arrived. We do not expect our customers to pay us for defective merchandise, neither do we pay for defective merchandise.

Quite clearly, if Angus Stuart had a competent customer service department this could have been avoided.

A recent call to James Droney to try to resolve the FAILURE OF THEM TO PAY TO PAY FOR GOODS RECEIVED was not received kindly, he tried to offer to pay for 1 of the mats but said he couldn't get the damaged mat because his customer had recently died and they couldn't get pictures or the mat. Its funny how the mat was suppose to be damaged but THEY SOLD IT ANYWAY!!! When it was pointed out to him that his company got paid why couldn't we? he became very irate and hung up the phone!

I guess his company is use to ripping off others, anyone wanna bet HIS customers get similar treatment?