Mountain Top Cafe Not Honest and Rude Phelan California
We made prior arrangements with this cafe to cover them as part of our travel story. We were confirmed by Sharon at the restaurant to host us for dinner in exchange for a nice review story since we plan our travel stories in advance. Our publication has been in business since 1999. Any business can turn us down but it is Not fair if someone confirms and then doesn't follow through as that prevents us from covering other places. The email exchange is below and you can read from the bottom up. This report is true and no intention of promoting our site. I wanted to share the facts of what transpired.
We arrived on our planned day to do our review but Sharon told us when we walked in that she did not get confirmation from her owner and forgot. I mentioned we had planned this and had the email confirmation as you can see below. There was no other form of communication till we arrived. She went back on her word and I told her I was disappointed. I asked if we could get in contact with the owner to ask and between her and the chef, they were very rude to us. She told us to sit and pay for our meal. It wasn't about the money at all but more about the rude attitude and them going back on their confirmation.
We were customers and working with the media trying to help them and there is no place for anyone to be rude to us. There were only a few people in the restaurant and one of the customers came to defend us as they began to yell at us to get out because I just asked to speak to the owner. This server Sharon was out of line and made a mistake. However, she continued to send emails to me and try to hurt our publication. She went above her means and I tried to contact the owner but to no resolution. Sharon is the only one ever to complain about me in our 16 yrs in business so this needed to get addressed here.
Perhaps the owner should have been talking to me about customer service and how to handle situations instead of allowing a server to be rude and be negative towards us. I would never go back and suggest others stay away from this restaurant that obviously doesn't know how to deal with customers.
We cover many travel and dining destinations and provide great positive features. We even provide positive publicity on events and charities (some we attend and others we don't). You can check over a thousand stories on our website to see the positive publicity we provide and we are on top search engines including the #1 page of google on quite a few articles.
2 Updates & Rebuttals
mistreated food server
Wrightwood,California,
USA
another ccnewspaper.com complaint
#3UPDATE Employee
Fri, October 14, 2016
As you can see from the complete email exchange Todd has been dishonest in his claim that I confirmed and we no communication after that.
I asked him how many people we would be hosting and he told me two adults and two very small children. I then told him I would get back to him asap the next day.
The next email is from him the morning he planned to arrive at our restaurant asking if I got confirmation as they would be arriving that afternoon. I never saw or answered that email. He then showed up with his family at our restaurant wanting to know if I got confirmation.
I apologized to him directly for forgetting to get the confirmation. I told him it wasn't fair to give the owner bad pr when it was my fault and he said he knew that. He told our chef that he was going to put his name in the bad pr too for asking him to leave and he did just that. He posted a negative review on yelp that was untrue.
After he left I assumed we were done with him but he posted the review on yelp and after I responded to his review he yet again emailed me with more insults and untruths which can all be seen by the dates.
That incident should not have led to him writing an untrue negative review of our business when all I did was forget to confirm that he and his family could have free dinner in exchange for positive pr on his website. He then took his family to another restaurant for dinner a few minutes away for free or not I don't know and included them in his travel piece...should have been no harm no foul. Nothing more than a very, very, minor inconvenience to him which could have been completely avoided had he called our restaurant in advance since he got no reply from me to his email asking for confirmation.
I absolutely cannot believe that he blew a minor few minutes worth of inconvenience to him that was his own fault into what he has. It was his extreme over reaction to what happened and his dishonesty that made me file the report and yet he still refuses to let it go or tell the truth. He didn't respond to my report until almost a year later.
He also claimed that his publication hasn't had any other complaints or something along those lines but here is another report filed on it: http://www.ripoffreport.com/r/ccnewspapercom/-internet-/ccnewspapercom-coast-to-coast-newspaper-boycott-ccnewspapercom-boycott-coast-to-coast-n-1160843.
mistreated food server
Wrightwood,California,
USA
setting the record straight on who is being dishonest
#3UPDATE Employee
Wed, October 05, 2016
Mr. Elliot claims that I was being dishonest and that we at Mt. Top Cafe were being rude to him when it was actually the other way around.
He has committed libel against myself and the restaurant I work at and I can prove it. I have not been dishonest about anything that happened.
He has been dishonest about the confirmation for dinner and our email exchanges. Here is what actually transpired via email and you can see that I never responded with confirmation before he showed up.
He also claims he never threatened bad pr and I also have proof in his own words that he did just that in emails that he continued to send me after he showed up at our restaurant.
I never told him to stay and pay, I told him that the owner said he could either wait for her return or come back another time and he chose to leave.
The emails at the bottom of the page are the ones he sent me after he was at our restaurant. They can be read in order by date.
Wed 12/30/2015, 7:38 AMYou
Sincerely,
Todd Elliot (Editor of Coast to Coast Newspaper) is my cell