Complaint Review: MountainBlack

I ordered two Mountain Hardwear jackets, grey and green, on 15Nov2011.  They were available only here, nowhere else online, and I had wanted these jackets for presents.

I received two jackets, wrong style, and wrong color.  I emailed customer service for an exchange.  They said no exchanges.  Then I asked for my money back.  He said sure.  He also made me jump through SEVERAL hoops to get a return sheet, which was linked to a fake PDF for a while until I asked about it.  Then I got the real PDF and had to wait yet another 24 hours for a "Return Auth #" from the customer service rep himself.  Why he would not give me this on the first day is beyond me.

Then I shipped them (after finding out it wasn't going back to UK as the website states, but to the UK protectorate 'Jersey'), and I had to pay all shipping back there.  The customer rep then stated that he would not refund my money, only give me store credit.  Why would I want store credit when they sold me something they do not have int he first place; if they did, they would have gladly exchanged it and all of this could be avoided.

I have gotten my credit card company involved, have reported them on here and on FBI internet fraud, and if I'm bored enough, might get a lawyer involved.