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  • Report:  #818525

Complaint Review: mountainblack.com

mountainblack.com not transparent (lost money) london, Internet

  • Reported By:
    wisfred — zurich Nationwide Switzerland
  • Submitted:
    Thu, January 05, 2012
  • Updated:
    Thu, January 05, 2012
  • mountainblack.com
    unknown
    Internet
    United States of America
  • Phone:
  • Category:

ordered a jacket because in was displayed "in stock" (it was sold out at all other online shops). amount was charged in US$ instead of ; exchange rate was far away from actual exchange rate. email request was not properly answered.
after two weeks i've contacted mountainblack.com and asked when the jacked will be delivered: no clear answer. i've sugested mountainblack to cancel the order without cancellation fee if it can not be delivered: order was immediately cancelled and 25% cancellation fee where charged. blackmountain.com did not reply to my complain that i did not cancel the order...

lost more than 200. email reply pretty delayed and did not answer the questions asked.

my advice: don't do business with mountainblack.com

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