Complaint Review: Movecorp International Ltd

This is the worst company I have ever dealt with. With moved from Cambridge, UK to Barcelona, Spain and used their boxes only service. We packed our things ourselves into boxes. Here some of the unpleasant things that happened:

• During the initial correspondence they never mentioned that the
  
  VTA is not included in the prices stated. They only added it on the final
  
  quote when we already had paid 50 GBP for the reservation!
  
• For our things to be insured properly, we would have had to pay
  
  an extra 70 GBP (compared to 400 GBP for the whole move). Again, we were
  
  that only told very late.
  
• They did not understand their own terms and conditions. When I
  
  asked about the difference between limited, standard and extended
  
  liability, the reply was clearly wrong. When I pointed it out, the reply
  
  was, the they misspelled it!
  
• It was not possible to specify the pickup time more accurate
  
  than 9-17.00
  
• As we had to take a plan on that date, we paid an
  
  additional 30 GBP, that they would be at our place before 9.15.
  
• They were more than an hour late. They didnt call that they would
  
  be late or that they didnt find the way. They had no reasonable excuse
  
  for being late. I think they never planned to be on time.
  
• When I called I was told that the responsible person would call
  
  back, but she didnt.
  
• When the boxes came out of storage they told us they were
  
  shipped, when in fact they were still in storage and only shipped a week
  
  later.
  
• They would not have contacted us to tell us when we can expect
  
  the boxes. We always had to call them ourselves.
  
• The date when the boxes would arrive kept changing and they
  
  couldnt tell the time either, so that in theory I would have had to take
  
  almost a week off to wait at home for the boxes!
  
• The boxes did not arrive all at the same time but in two loads.
  
• They arrived with a transport company and not with MoveCorp
  
  themselves as we expected.
  
• Two boxes were in a very, very bad condition and the content of
  
  two other boxes were somewhere on their way repacked into 3 new boxes. We were
  
  not told about that and never got an explanation or apology either.
  
• After the arrival of our boxes we were never contacted to ask
  
  whether they arrived ok.