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Movex Unmoved by Movex Tampa, Florida
In April of 2010 I contacted Movex Inc., and received a quote for space on a truck for moving household furnishings from
I was informed the Movex driver would contact me the day before he is supposed to be at my home to tell me when he will arrive. At on
Because I needed to vacate my residence on that day, I rented a truck through a truck rental agency and did the move myself. On the following Monday (May 24th), I received a telephone call from Movex employee Scott. He stated they still havent found a truck for me and asked if I still needed one. Scotts statement confirmed what I already suspected, Movex couldnt locate a truck for me, but they didnt want to admit it. Movex had over three weeks to find me a truck and couldnt do it. If they couldnt find a truck for my move, why didnt they call me a couple of days prior to the move date and tell me, so I could make other plans???
I phoned Movex several days later and asked to speak with Stuart Suddath, the president. I was told he was busy, so I left my name and phone number and asked for a return call. This was my third phone call to Stuart Suddath. I never received a return phone call him. It appears he doesnt want to concern himself with small details, such as customers.
I later sent a letter along with receipts to Movex and asked them to honor their written promise to pay 10% of the moving cost if their driver is late for pick up or delivery. Movex did not respond to my letter. I then filed a complaint with the Florida Better Business Bureau and asked that Movex honor their promise of 10% reimbursement of moving expenses if their driver is late. Movex denied the claim stating their only responsibility to the customer is to refund the initial deposit. I did not accept their answer and made a rebuttal statement through the BBB. Movex then responded that their 10% reimbursement policy is only for customers and I was not a customer because the contract was cancelled. I responded that all expenses were incurred prior to the contract being cancelled. My dispute with Movex is not resolved as they have not reimbursed me for 10% of my moving expenses
Before you deal with this company, think it through or you could end up like I did; find out the moving truck is not going to arrive on moving day and no date certain when one might!!! In the future, I wont consider using Movex. I will contract with a trucking company directly such as ABF, or rent a moving truck from one of the national truck rental companies. Movex reports they satisfy 98% of their customers. I dont know if thats true or not. What I do know is the company president; Stuart Suddath did not return my telephone calls. To me, that speaks volumes about this company.