Complaint Review: Moving APT

We decided to use Moving APT over some of the other movers because of their tactic of pretty much bashing the other moving companies that were competing for the job. The top competition was Flat rate out of NY and I really wished I would have chosen them Moving APT Rep Shawn emailed me some of the complaints and bad reviews posted on line about Flat rate and my husband and I went with APT after Shawn explained to us how the other companies would quote much less then up charge us and hold our stuff until we paid. Well, guess what APT Moving is trying to do....

I now know that I should have known better and done my homework. Any company that is willing to tarnish another company’s reputation to that extreme is nothing but a rip of f themselves.

We prepaid the move thinking that’s one bill out of the way BUT After everything was loaded and the movers left I got a call from the driver telling me that They are now up charging us $4500 for  extra “ Capacity” – WHEN WE HAVE NOT ADDED ONE ITEM TO THE LIST and "extra packing supplies." WHEN THE ORIGINAL QUOTE WAS FOR FULL PACKING. Obviously, there is no way to prove either one of those claims, or they told us they would not deliver our stuff until we paid.

Since we were not prepared and did not have the cash money available we had to stay in a hotel for 2 weeks until we were able to come up with the money. They refused to accept any other type of payment but CASH. I notified the company that I do have cash on hand and they said that a truck would be leaving the next day and the delivery would be 2 days later. When the date of the delivery arrived no one contacted us I called and was told that the truck broke down and it will be another 2- 3 WEEKS. We felt as though we had no control and that they were actually doing this on purpose. They refused to get a manager or the owner on the phone and we had no money to seek legal help the people on the phone were careless rude obnoxious, unprofessional

On the delivery date the driver showed up ALNOE my husband and I had to help unload all our items off the truck. We were shocked that many of the items were not on the truck. Our big screen was packed in its ORIGINAL BOX and that arrived EMPTY all electronics were gone. $4000 Temparpedic mattress gone, the other two mattress were so badly soiled we had to trash them as well ,Missing 15 Boxes and the other boxes were wet and contents damaged  . Furniture b roken. Later when we unpacked these boxes our clothes and were badly damaged full of Rat droppings and Mildew not much could be salvaged

Although we purchased insurance and we filed a claim with Moving APT THEY ARE CLAIMMING THAT THEY ARE NOW ONLY A BROKER AND CAN NOT HELP US – they sold our job to a moving company that is no longer in business – I later found out that the movers they sold our job to were NEVER LICENSED

In all they lost/ruined over $50,000 worth of belongings, some family heirlooms. Horrible horrible  company, experience. My Husband and I are now seeking legal options

BUT WHAT EVER YOU DO DO NOT MOVE WITH MOVING APT** YOU WILL END UP PAYING DOUBLE TO HAVE EVERYTHING YOU OWN DESTROYED They are a scamming BROKER They should be shut down.