Complaint Review: Moving APT

Moving APT gave us a very low quote to begin with and as soon as they had our (of course non-refundable) deposit, they began jacking up the price. First they told me the boxes would not be moved (in spite of the email record telling me they would be). Then they changed the price again to get the movers to actually show up. By the time we were done I was paying almost triple what they had originally quoted me.

The carriers consistently tried to get us to pay more than the agreed upon sum. They lied three times about the number of items we were trying to move, and even tried to change the number again when the items arrived (2 weeks after we moved in). Fortunately I had all of the documentation to prove to them how much we were actually moving. After everything was moved in, we found that they had soaked our mattress which was not only an expensive item to replace, but one of the more expensive items to move. They also delivered a box that did not belong to us. They refused to even consider any compensation. When I contacted them. They were rude and hung up on me several times. Finally they told me to just throw the box away if it wasn't ours! We kept very careful track of our items and if they delivered someone else's items to us then they delivered our property to someone else. I can only assume that they told those people to throw our things away as well.

I will never use a carrier to move again. I will take time off of work and move myself. I only used a carrier because I thought it would be less difficult, but now I know that it will, in fact, be more difficult, cost more money, and we will lose our property.

I gave these carriers 2 stars because they did move some of our items carefully and it was nice to not have to move things up and down the stairs. Also, when faced with irrefutable contractually binding evidence, they did agree to follow the terms I had signed.

I will never use Moving APT again and I strongly encourage anyone who is considering using them to avoid this company at all costs. There is no price tag that is worth this hassle.