MovingCost - nationwide Relocation Services - movecost They promised SEVERAL PEOPLE, SEVERAL TIMES to give me the date of the pickup by Monday my storage uit needed to be informed BY THAT DAY, or we had to wait til next monday They didn't of course, and refused to return my deposit All they could offer was to try again next week Of course, I expect to be having the same conversation then... Fort Lauderdale Florida
I called MovingCost and told them I needed my stuff moved from a storage unit in Portland, OR to another storage unit in Philadelphia, PA.
They said thats fine, an we worked out a price which was reasonable.
Of course, they couldn't specify a date, just a range of dates, tuesday or wednesday of the next week.
That was fine too.
I called my storage people in Oregon and explained the situation. They said that they needed to have their own people unload the storage unit and that they would have to schedule people to come in and do it. They said that they handled the scheduling for the week ahead on Monday.
I thought this was mildly annoying but hey, no big deal. I would surely know by Monday what day the haulers were coming and who they would be (so I could authorize them having access to my stuff)
I call Movingcost back and explain that for this move to happen, I absolutely, positively needed to have this information by Monday (3pm EST, 12N PST). My salesman said 'no problem. we can definately do that'. I had this same conversation a couple times with him, and with a customer service person. Both promised me this. My salesguy told me to call back if it looked like it wasn't going to happen.
I called back around 12N EST that monday. I was just checking in. My salesguy moved me to customer service. Customer service told me that the contract had been picked up BUT not accepted an signed.
To which I replied 'yes, but I need the information and date within 3 hours'.
To which SHE replied 'We'll see what we can do. I can't hurry them up'
I asked if she could call them.
She refused.
Needless to say, 3pm comes an goes.
I call and talk to about half a dozen people. Half saying that they promised this and they dont know what happened. It must be someone else's fault. The other half saying that they don't care what was promised, so long as they make the dates on the contract.
It may seem that going by the contract is fine, but then they shouldn't verbally promise anything, and they DID promise me again and again (I was calling daily if not more).
I explained that I was now out of luck for the week and asked for my deposit back. Of course, that didn't work.
All they could do was offer to try again next week (xmas week). I strongly suspect that, unless I can cancel the deposit from my credit card, that I'll be having the same conversation then.
While they may not have done anything illegal (of course, I don't have any of the conversations taped), they are certainly untrustworthy.
avoid them at all costs (especially when you see the OTHER complaints against them)
Joel
Philadelphia, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Lora
TAMPA,Florida,
U.S.A.
Seeking deposit refund
#4Consumer Comment
Sun, May 29, 2005
I filed another report elsewhere, but this caught my eye. I placed TWO deposits with Nationwide - once on the original estimate, and once again when they said my comprehensive furniture list required more room on the truck and therefore another deposit. I contracted them for pick-up on May 29-May 30. No one would tell me straight, even on May 27th, which day to expect them. I won't go into all the details because it is on another link.
Eventually Nationwide said they would have AAA Vanlines there on May 28th in the morning, a day earlier than contracted. No one showed up that day, and no one was in the office of AAA or Nationwide to tell me when to expect them. Absolutely no one has contacted me about this or returned my messages.
Even though they may still show up within the contracted dates, I will not let them touch my things. If they treat their customers like this, I don't want to know how they treat their customer's posessions. After reading other stories on here, I am probably better off losing my deposits than losing everything else. However, if anyone gets a refund from Nationwide or from your credit card company, please let me know how you went about it.
Sharon
Alexandria,Virginia,
U.S.A.
Find another mover.
#4Consumer Suggestion
Wed, January 12, 2005
Shelley,
It sounds as if MovingCost has effectively cancelled your move for you by not showing up or returning your calls. Do NOT under any circumstances allow them to take your load, even if they show up on your doorstep bright and early tomorrow morning. Your credit card company has agreed to dispute the charges, so you will get it back. It's obvious your contract was not carried out, so your deposit should be refunded.
Do not waste any more time with this company. Start looking for a new mover right away. Be very careful who you choose, research them thoroughly on the web before you hire anyone.
A reputable mover will not ask you for a deposit, clue number one. Good luck!
Shelley
Arlington,Virginia,
U.S.A.
Were you able to cancel credit card payment of deposit?
#4Consumer Comment
Tue, January 11, 2005
I'm currently having similar problems with Moving Cost aka Nationwide Relocation. I called my credit card company and they said they can put the charge for the deposit in dispute. Has anyone done this, or will I likely end up with moving cost winning that dispute and having to pay the deposit anyway? They haven't picked up my stuff yet, it's past when they said they would, they won't return my calls, and last time I got someone on the phone they actually yelled at me and were very rude. I want to just cancel this, I feel they haven't performed the service they said they would and as such I should be able to cancel this deposit and find other means to get my stuff here.