Moxie Pest Control Poor Service, Refused Refund After Cancellation Corona California
I feel completely ripped off by this company, and their customer service is somewhere between ineffective and hostile.
I cancelled my service with Moxie recently after a tech showed up late and left a bill that claimed that he has serviced my home when it was obvious that he had not. I was gone for less than 30 minutes when the tech arrived -- on a cold, wet day when chemicals would have taken time to dissipate. There was not sign of spray nor of the dusting off of cobwebs promised by Moxie. His "report" was fiction. This was after several months of less than satisfactory service, include techs spraying bug killer in my dogs' food bowls, claiming it was OK because it was "organic."
I called to cancel the service -- which took far too long to complete -- and contested the tech's claims that he had serviced my house. A few days later, a Moxie rep showed up at my door again trying to sell my a pest control contract. I then discovered that, despite my having cancelled the service, Moxie charged $89 to my credit card for a quarterly service I did not receive.
When I called to complain and request a refund, I was refused. Moxie offered to send a tech out to spray. I again requested a refund. Moxie again refused. I said I would contest the charge to my credit card, at which point the Moxie rep said "You don;t want to do that, because then we'll turn it over to collections."
Lousy customer service? Try hostile and threatening customer service. Stay away from this company.
Anon.
Rancho Cucamonga, California
U.S.A.
1 Updates & Rebuttals
Moxie Pest Control
San Diego,California,
U.S.A.
Management Response
#2UPDATE Employee
Fri, August 08, 2008
I can immediately tell that this customer is incorrect in his assumption. On a cold wet day we would use a granular formula as opossed to a spray. The granules are similar to sand and cannot be seen when placed in the grass. A typical service does not take longer than roughly 15 minutes when applying the granules as they are broadcast across the lawn (spraying can take longer due to the amount of precision involved). It is company policy to use the granules to ensure protection throughout wetter service intervals, and good common sense. Spraying a water based product would be less effective if the ground was wet because the product would be less likely to adhere to the surface.
Moxie guarantees its customer satisfaction! In fact, if a customer ever has an issue with the way a service was performed we will re-do the entire service for absolutely free. Considering the customer refused a free re-service, it sounds like he or she may have been simply trying to get out of having to pay for the service. With over 40,000 customers in southern california, this does happen from time to time. We make it our goal to go the extra mile. If there is a service concern, we want to make sure a customer feels like we did whatever it took to resolve the issue. However, letting someone not pay for a performed service does not seem fair to the company, especially when we have documentation proving the work was performed by our technician. Please call us for further questions and we would be happy to look over the account specifically.
As with all companies, deliquent accounts must go to collections at some point. If asked "what will happen if I don't pay" one of our customer service representatives may have mentioned collections out of concern for your credit, but we would not intentionally use this as a threat.