MP3 Rocket Music Little to No Customer Support and No way of Contacting Company other than email Nationwide
I have had MP3 subscription for one year previously and enjoyed the service, however, when I renewed, paid my money and downloaded the software, I have not been able to connect. I have emailed them for help and they did respond with help that has not worked. I keep asking for their help and do not get a response back from them. I do not know their phone number or address to contact them directly. I have asked for my money back and have not had any response after 3 emails.
Stay away from this company as it has little to no customer support!
Ron
colorado springs, Colorado
U.S.A.
1 Updates & Rebuttals
Kvelasquez
Panama,Central America,
Panama
Will gladly issue a rull refund
#2UPDATE Employee
Wed, January 09, 2008
Hello Ron, this is Kali Velasquez, Senior Customer Service Specialist with MP3 Rocket. This is the first time we have seen this complaint, so we apologize that we have not had the opportunity to address it earlier.
I also apologize that you did not get a response from our support team, and I will gladly issue a refund in full once I can locate your purchase details. Please send me an email at kvelasquez@mp3rocketsupport.com with your full name, email address and date of registration, so I can locate your transaction in our billing system. Please also include a mailing address of where we can send the payment.
Once again, I do apologize for the inconvenience.