Mp3 Suite - Heather Company will not honor their "Unconditional, No Questions Asked Guarantee" - questionable software Vancouver Washington
I signed up for Mp3 Suite for $34.44-Unlimited Access. When I went to download their software an Internet Explorer Security Warning popped up stating "The publisher could not be verified". I immediately contacted customer service stating that I wasn't comfortable downloading their software and wanted my money back. (You cannot access the service without downloading their program)
I got a response from 'Heather" several hours later basically stating "it was no big deal" and to "continue with the download". I re-stated that I still wasn't comfortable downloading their software and using their service and wanted a refund immediately. All I have gotten since is DEAD AIR. I have sent and re-sent messages to no avail.
Whether or not the software is 'safe' is not my issue since I will never download it. My issue is that they have an "Unconditional 60 Day Money Back Guarantee-No Questions Asked" and WILL NOT HONOR IT. I am TICKED!!
BUYER BEWARE!
Traci
Frisco, Texas
U.S.A.
2 Updates & Rebuttals
Traci
Frisco,Texas,
U.S.A.
mp3suite.com mp3 suite
#3Author of original report
Thu, May 01, 2008
just wanted to add the company name so it shows up in searches.
Traci
Frisco,Texas,
U.S.A.
No response-Paypal claim filed
#3Author of original report
Thu, May 01, 2008
Just as title states-The seller has made absolutely no attempt to contact me so I filed a claim with Paypal. This is a very shady company. DO NOT WASTE YOUR MONEY!!