MP3MUSICHQ, HELPMEDOWNLOAD.COM Contiues to Charge (.88 ubder differnt names after they promise it is cancelled ST. Helier Jersey Internet
I first called this company in Oct 2008 after noticing charges of $9.88 a month on my credit card. First they used the name MP3MUSICHQ, and they they Used HELPMEDOWNLOAD. They are the same company. I told them we never signed up for their services. They did issue 6 months of refund and promised the account was cancelled.
Now I see they charged again using HELPMEDOWNLOAD in November and MP3MUSICHQ in December. I called again and they sent an email saying they would refund and cancel. I told them that if it happens again, I will report them to the Stare Attorney General. I also called the credit card company. They will issue me credit but I told them that this company is trying to take advantage of consumers by changing the billing name to see what they get away with. If this continues, I will cancel my credit card if they cannot stop the charges.
Mctexas
Frisco, Texas
U.S.A.
2 Updates & Rebuttals
Helpmedownload.com
Phils,Asia,
Philippines
HelpMeDownload.com
#3
Fri, September 04, 2009
Hello,
I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to verify the cancellation of the charges and issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.
Kind regards,
Arvie
Customer Support Representative
Support HelpMeDownload
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5
You can also send an email to Support@HelpMeDownload.com
Our Operations is available 24/7.
Helpmedownload.com
Phils,Asia,
Philippines
Helpmedownload
#3UPDATE Employee
Thu, July 09, 2009
Hello Customers,
I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charges that you got, we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.
Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290
Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com
Our Operations is available 24/7.