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  • Report:  #1154774

Complaint Review: mr furnace

mr furnace Randy Norton Called for furnace service call and was ripped off st catharines Ontario Canada

  • Reported By:
    mars — dain city Ontario
  • Submitted:
    Sat, June 14, 2014
  • Updated:
    Sat, June 14, 2014

Called Mr Furnace to service my furnace. Randy Norton came, took the front off the furnace and started throwing parts to the floor.  Told me that it would be $600. to service and if there was a crack the furnace would have to be replaced.

Before he could sell me a furnace i would have to pay for an "engineering study" to find out what furnace i needed.  I live in a small single family ranch.  He told me that a furnace would cost between four and six thousand.

I said i was not interested in an engineering study or the price at which time Randy Norton became sarcastic and insulting.  Would not leave until he was paid for a service call.

I hired a local furnace service company that sold me a furnace for $3100. the price included instillation and servicing the air conditioner. I recommend that before anyone does business with this company you get a second opinion. 

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