Complaint Review: Mr. Mover - Orlando

I don't even know where to begin..

Let's start with the quote from Mr Mover. We had a 1200 square foot apartment. It had 2 bedrooms and 2 bathrooms. Mr Mover quoted us 4-6 hours with a charge of $189 up front and then an additional $89 per hour after that. Total estimate was around $520.

Bright and early on Saturday morning we scampered downstairs from our apartment with anticipation to meet our movers. They were slated to arrive at a prompt 8am. We were so excited to be moving from our apartment to our newly built house. Being first time home owners this was a momentous day for us. We started to get a little worried around 8:45am because the movers had yet to arrive. We called the dispatch office and they assured us that the movers were on their way and would be there at 9am. I truly wish more than anything in the world that we would’ve heeded this as a warning. If we would’ve listened to our gut feeling that morning we would’ve saved ourselves the worst consumer experience of our lives.

Our movers arrived at 9am. There were two other apartments in our building that were moving out on the same day. They had hired Two Men and a Truck for their moving services. Two Men and a Truck had brand new trucks with their logos adorned on the side and professional looking silver uniforms. This is what I envisioned our movers to look like. Instead Mr Movers provided an 18 year old criminal who smelled as if he hadn’t showered in at least a week. Duncan was wearing stained baggy jeans, and a Korn tee-shirt. The truck they arrived in had no logo on the side and had smoke coming out of the exhaust pipe. Upon entering our apartment to assess the situation Duncan stated “I just got out of jail and I haven’t eaten in 6 days” I kid you not when I say that this phrase came out of his mouth. We both just stood there appalled. After an awkward silence my partner offered him a doughnut that she had went out and purchased for the movers. Duncan then proceeds to cram 3 doughnuts into his mouth while walking around our apartment. Then Duncan says that we were supposed to take apart our beds which much to our dismay we were told when we inquired about this earlier that the movers would take care of it. Duncan also stated at this time that it would “take them longer” to disassemble the beds. He then asked if we wanted our furniture “bubble wrapped” The website boasts that everything is wrapped up when Mr Mover takes care of your move. In fact on the website there is a looping video that shows a fragile item being wrapped up for the move. When we asked what he meant by “bubble wrapped” he told us that if we elected to have them wrap our items that this would also take more time and therefore costs more money. Of course we decided to have them wrap our items. How much more time could it take really?

My partner left at this point so that she could be at the house for a delivery. I stayed with Duncan and the other mover. It quickly became apparent that I had a big problem. Duncan kept wandering around the apartment not doing anything while his partner went downstairs to load the truck. I am not going to bore you with the description of the next 9 HOURS but let me say this – We called the dispatch office 5 times to complain about the amount of time it was taking the movers. At one point around 4pm when we were still looking at another 2 hours for Mr Movers to be finished loading our 2 BEDROOM APARTMENT I was demanding a full refund. I have never in my 34 years of life on this planet seen such complete and total lack of work ethic, basic hygiene(this kid smelled like he just crawled out of a sewer), and utter disregard for doing even the basics of what was in our agreement for service. In total for 1200 square feet of space it took Duncan and Mr Mover 10 hours to wrap and load. Let me remind you at this point our original estimate was for 3-5 hours. Even say we had one extra bedroom we didn’t report? Would the quote still be so miscalculated? It was literally double the original estimate..

Duncan and Mr Mover finally arrived at our new house at 6:30pm. The company had heard us complaining all day so I guess they called Duncan and let him know that we were very displeased with how the move was progressing. The next piece of the story is extremely disturbing – please read at your own risk.

                We had called dispatch again when the movers arrived and asked for the price of the move seeing as we had not received nearly anything we were promised. Fernando from dispatch informed us that the new quote was $1800!!!!!!!!!!!! We told Fernando that this is not how estimates work. You cannot recalculate a quote in the middle of the service.  This was at the end of a very hot and grueling day. It was nearly 7pm and the movers still had not even removed our items from the truck. Duncan then informed us that he was going to hold our stuff hostage until we got confirmation from his boss that we had paid in full!!!! I didn’t know we were dealing with the GD mafia! Duncan is lucky that I wasn’t here for this particular exchange – let’s just say it wouldn’t have ended well for sewer boy.

We talked some sense into Fernando and got him to come down to $950. This including the $189 dollars we gave up front. Fernando told Duncan to “hurry and finish the job under the hour” So there was NO CARE taken in making sure our furniture made it off the truck safely. In fact I heard my partner out in garage screaming at them to be careful with our items. But the icing on this poop cake is this – The one item we made sure to ask Duncan about wrapping is our mattress. This isn’t just a normal mattress this is my partner and I pride possession. Our mattress was lying UN-WRAPPED on the DIRTY, NASTY, floor of the truck. OUR MATTRESS!!!!!! ON THE DIRTY FLOOR!!!!! That’s it.. The last freaking straw for me.

Duncan finished carelessly throwing our furniture in our house. At this point I just wanted him and his stank out of our house. So we were helping him move stuff in.

Are you ready for a somewhat happy ending? Duncan left in waft of urine and poop smell and we promptly called our credit company and stopped payment on their service. The credit company fully backed us in the decision. Guess ‘ol Duncan isn’t getting paid for the crap job he did!!