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mr plywood damaged right "D" pillar, made me feel as if they consider me a liar portland, Oregon
I apologize for not submitting this
earlier, but my husband has been just diagnosed (at the beginning of May, 2011)
with Melanoma, stage IV (most shocking since he did not have any symptoms, he
is not a smoker and a vegetarian and very active lifestyle), which if a very
advanced skin cancer, in multiple major organs, with a 6 mo-1 year poor
prognosis. We are all in shock! I am taking
care of him, I have to work, and coordinate the very limited medical care
available to him.
I would like
to be reimbursed for the $65.00 for the part, $7.00 for the spray paint and $ 25.25
for the mileage (153 miles). It would be
good to get a face to face apology and reimbursement for the mileage, but I
leave that to your discretion.
3-5-2011. Bought insulation
from Mr. Plywood, in the value of almost $500.00, 7609 SE Stark, Portland, OR. Had to make 2 trips, since I have a station
wagon.
1st tripMy husband and
the supervisor were in the back of the station wagon, on the left side. I was in the back, on the right side. Employees were loading the insulation and
when the package did not slide in easily (part of the plastic wrapping was
caught on the frame around the back door), the shoved the package in so hard
that the D pillar, on the right side broke horizontally and 2 pieces flew all
the way into the front seat.
I said that the car was damaged,
but my husband, who was on the left side of the car, said not to worry that it
has been like that for a while. He was
speaking about some small nicks on the left D pillar, so the supervisor was
satisfied with this comment. The
supervisor did not come around to the right side of the vehicle, to see the
damage.
When my husband saw the damage,
after we came home, he said that he was speaking of the left side, not the
right side. He said he didnt realize that
the D pillar actually broke.
2nd tripI had to make a
2nd trip to pick up the rest of the insulation. When I informed the salesman about the
problem, he went to inform the supervisor, who did not even want to come out of
his office to speak with me, telling the salesman that my husband had said not
to worry that it has been like that for a while. I explained that I was on the right side, and
that is where the staff had damaged my car, but neither the salesman nor the
supervisor did anything about it. The
salesman gave me the owners business card, so I can call him, since he would
be in on the following Monday.
The salesman instructed the men to
load my car carefully, and when he came out to help them, I showed him the
damage, but all he said is yes, that is too bad, but thank you anyway.
The following week, because I did not know the exact name for the
part, I drove to Town and Country car dealership, in Milwaukie, Oregon, (20 miles
round trip from my house).
Next days I spent on the internet searching for the part and
calling several car parts businesses to find the D, right side pillar.
3-19 and 26, 2011
Finally, I found a sourceWildcat
auto Wrecking, in Sandy, OR (56 mi round trip from my house). I called them and when they did not call
back, I went to them on March 19, 2011they indeed had the part, but their
parts puller was not there. Therefore, I
went back the following Saturday (March 26, 2011, another 56 miles round trip)
and bought the part (not green, but maroon, but at least it was the correct
part). The part cost $65.00. My husband said this could be painted, to
match the green color of the car.
We went to Napa auto parts and to
Orileys, but they did not have the green spray paint. Because of my husbands sudden and terminal
illness, I still have not found the green spray paint.
I called the owner, Mr.Bret Brantner,
who told me that he had 3 other witnesses that heard my husband say not to
worry that it has been like that for a while.
I explained to him that my husband and the supervisor were on the left
side of the car and the damage was on the right side of the car, but all he did
was repeat himself.
I asked him if he would be willing
to reimburse me for the cost of the part, but again he repeated himself, so I
hung up. To me, his attitude, tone of
voice and words implied that I was not telling the truth; he did not even offer
to see the damage.