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  • Report:  #1351297

Complaint Review: Mr. Sandless

Mr. Sandless Genial Touch Cleaning Poor job in refinishing my hardwood floor Buffalo New York

  • Reported By:
    Fragnater — Williamsville New York USA
  • Submitted:
    Mon, January 23, 2017
  • Updated:
    Mon, January 23, 2017

I hired Mr Sandless (Trevell Williams) to refinish a floor, about 1,000 sq ft of hard wood oak flooring. He promised that the floor would look great and I went with Mr Sandless over traditional full refinishing, sanding etc. Problems started when we noticed that they were getting stain on the baseboards, then we noticed that they were not very careful and we're getting stain on the walls as well. After the job was complete I noticed floor defects, they came back three times attempting to repair the floors. The finish is so awful that I am considering putting a floating floor over his final product. At the end of the job he acknowledged that they messed up the walls and baseboard and was going to refund me $200 to help correct the issues. I never saw a check and he no longer returns calls. This company is a scam, you should not hire them no matter what the promises they make.

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