Complaint Review: MR. TIRE

It is obvious you get what you pay for.

I own a well taken care of 1997 Mercedes Benz S-320. Three years ago I spent over 700.00 on Michelin tires with what at that time was Kost Tire out of Binghamton New York.  It was a pleasure to do business with Kost and I am sorry Mr Tire does not believe in the same type of customer service and values shown by their former owner.

Last week I made an appointment with my local Mr Tire to have my tires rotated. That is done regularly after 5,000 miles of driving. I was told at that time Kost had sold to Mr Tire and a new marquee would appear soon. I was also told Mr Tire would honor warranties which I thought was good. I waited in the waiting area and a mechanic named Vinny appeared telling me my shocks needed replacing as they were all leaking oil. The store manager advised me he would check prices while I was there and let me know how he could help me. He "helped" me as follows...OEM shocks plus installation were over 3,200.00 while aftermarket came to over 800.00. He tried to convince me to make an appointment soon as driving with bad shocks was very dangerous. I told him I would get back to him and after the tires were rotated I left.

I have mechanical work done at a certified center with a certified Mercedes mechanic. Work was being done the next day at that center and I asked my mechanic to look into the suspension issues. I received a phone call telling me the shocks were in excellent shape and the oil that Vinny saw at Mr Tire was overspray from a undercoat performed in September of 2015. Instead of using tar, a new process using vegetable oil which is more universally friendly was used. My mechanic claimed Vinny should have known the difference and taken the vehicle for a test drive. He also said if Vinny was detailed, he would have noticed two springs were cracked and quite obvious.

I called the corporate office in Rochester of Mr Tire. I spoke to a Megan who is in customer service. She in turn had Bob, a regional manager call me. Bob took no responsibility for the actions of his mechanic Vinny. He claimed mind you without looking at the vehicle Vinny was correct and if a spring was cracked the shocks were damaged as well. After listening to his nastiness and disprespect I thanked him and hung up. I immediately called Megan back and asked to speak with Bob's boss.

Megan told me Terry, Bob's direct supervisor had left, this was a Friday at 2PM, for the weekend and promised she would contact him first thing Monday morning and he meaning Terry would call me. I waited until 4PM Monday but received no call. I called Megan asking why no call and she informed me in a very unprofessional manner Terry was not going to call as he stood behind Bob's decision. I mentioned that a promised phone call had not happened and I was upset. It appears Megan has not learned how to speak professionally with customers and has no coping skills as well. I said I was going to take the complaint along with her name to a higher level and even perhaps legal counsel. She told me to go right ahead she was secure in her job. She then gave me a generic have a nice day and hung up. 

I went to their website and read many other complaints regarding Mr Tire which you the reader can do as well. I am not telling tales out of school. I wrote a lengthy review which I know was reviewed as they mentioned it would. As of today my review which was negative has not been posted. I stand by my mechanic who I pay well for repairs and have yet to ever need to return for rerepairs. I know this complaint has only my side of the story and as you read it are able to call them as the number is listed within this e-mai. I only hope that from top to bottom in Mr Tire they will change their negative practices, do only the work needed and have someone in the customer service department realize when the leave work they are a consumer as well and treat clients with respect and professionalism.

Thank you for taking the time to read this.