Complaint Review: Mr. Transmission Mike May (Columbus GA)

Two years ago (2015) I took my aunt's 2012 Ford Focus to Mr. Transmission to get the transmission fixed (I am my aunt's caretaker). Mike May was a very charming and receptive host and told us that the transmission needed to be rebuilt. He told us he could do the job and would give us an estimate once he found the parts he needed.

We gave him the green light to go ahead with the repairs because we had no other option. Everytime he said the car would be ready, he would add another day or two to the ready-date, saying more work needed to be done. He did this three times, and after sensing how irate we were, agreed to pay the cost of the rental we were using in the interim.

Once we got the car back, it was shaking really badly and the engine was making much more noise than usual. I took it back to him and he said he would fix it. Once I got it back the engine was running much better. He charged $3918 and said it would be covered for 3 years under warranty as long as we got the yearly transmission service, which we did in 2016.

Fast forward to 2017 and this October on our way to Atlanta, the transmission and engine light come on. I take it to the Ford delearship to see what is going on. They said they would look at it and gave us a rental while they examined the car. Once they finished, they said Mr. Transmission essentially did not rebuild the transmission but put a junk yard transmission in the car and also put in the wrong transmission fluid (the guy speaking, who I shall call "James", the mechanic who worked on the car, told us this on the condition he remained anonymous, he said he knows Mike personally). James also said that our local Mr. Transmission does not know how to rebuild transmissions for the Ford Focus or Fiesta and that Mike has tried to get him to come and work for him , partly for this reason. He also said the transmission was not properly installed and the clutch was not replaced and basically we had been fleeced for a junk transmission. We are obvisouly furious because these repairs cost another $2800 dollars (a warranty is included with these repairs).

We thought Mr. Transmission being a brand name would do a great job, but we found out that Mike is a smooth talked but to be frank is full of it. I am still furious and shall continue to weigh our options. 

do not use Mr. Transmission in Columbus, Georgia. It is a waste of money and time.