Complaint Review: MS Service Group

I had a virus on my computer and called MS Service Group for advice.  They told me that all the computers in my house had been infected through my internet connection.  I paid them over $500.00 for service.  They added Symantec to two computers and Malwarebytes to two computers.

I tried calling yesterday as Symantec is malfunctioning.  No one answers the phone.  I sent an e-mail to support as well.  I had to install a different anti-virus program to my computer.  I was never given a hard copy of the Symantec that I purchased from them, nor did they supply any paperwork for same.