MSI Canada REVIEW: MSI Canada 100% dedicated to support customers, employees independent sales representatives. MSI Canada provides credit card processing solutions, related merchant account services for independently owned businesses. MSI Canada highly dedicated to customers & vast network of outside sales representatives enhancing the way they do business. MSI Canada offers wide range of cost reducing and profit building products including card processing, cash advances, check conversion, gift/loyalty cards, & more. MSI Canada receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program, MSI Canada made a serious commitment to satisfaction and allows sales representatives and merchants to feel safe confident and secure. MSI Canada recognized by Ripoff Report Verified™ as a safe business service.
Ripoff Report REVIEW / MSI CANADA - Strong Commitment to Customer Satisfaction
MSI Canada joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
MSI Canada approached Ripoff Report with the strong desire to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. MSI Canada did just that.
MSI Canada has joined the Corporate Advocacy Program because they want their customers, employees and team of outside sales representatives to know they are strongly committed to resolving any issues quickly. MSI Canada stated “we have many quality control practices in place to ensure that our merchant customers and sales team are 100% satisfied. If they have any concerns, we want to know so we can quickly address them.”
MSI CANADA CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" Since 1999, MSI Canada remains a true leader in merchant services for independent business owners. In 2007, MSI Canada entered the Canadian market and rose quickly as an industry leader by helping merchants drastically reduce their costs while growing their profits. Merchant Services Inc. is independently owned and operated so we have a true understand of what it takes to help our customers grow their business. We guarantee customer satisfaction by offering turnkey payment solutions at the lowest rates guaranteed along with world-class Canada based customer service and technical support available 24/7/365. It’s because of our superior service and support we were ranked on Inc. Magazine’s “INC 500/5000” list of fastest growing companies (2 years in a row). When it comes down to it, we are large enough to provide merchants with the best rates and support yet small enough to respond quickly on a management level to resolve any issues.”
WHY MSI CANADA IS BETTER THAN THEIR COMPETITORS
MSI CANADA QUALITY SERVICE & PRODUCTS
"At MSI CANADA, our mission is two-fold:
For our MERCHANTS: Providing merchant services related products and support at reduced costs to boost our customers’ profits.
For our SALES TEAM: Providing our sales team members with best-in-class support and tools to maximize their success.
All our products (whether countertop, wireless, mobile or virtual are EMV chip compliant so merchants can avoid costly penalties that could be charged to them by Visa/MasterCard. Merchants can choose from a broad line of products and services to increase profits and reduce expenses including custom loyalty programs, gift cards, check guarantee services, merchant cash advances and more. Merchants have 24 x 7 access to LIVE North American based technical support experts who are fluent in both English and French. The same is true for our sales team members who receive direct access to a dedicated sales support team to answer any questions they may have quickly. In addition, all independent sales representatives receive access to their own web based agent portal to easily manage their accounts, upfront commissions paid daily and a dedicated sales manager dedicated to helping them succeed.”
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, MSI Canada is 100% dedicated to customer satisfaction and has made every possible effort to ensure that all customers, employees and sales team members have a positive experience. After speaking with the management at MSI Canada , sales representatives and employees and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give MSI Canada a positive Rating. MSI Canada for making every effort to ensure that all customers and sales team members were satisfied. Greg Slote, MSI Canada’s VP of Marketing and Public Relations, assured Rip-off Report that the business continues to refine their products and services to certify the highest possible level of customer satisfaction.
Mr. Slote states, “We hold both our customers and our team of outside sales representatives in the highest regard. Acknowledging and resolving issues quickly on either end is of the upmost priority. MSI Canada is constantly expanding our services and network of independent sales representatives. While in such high growth mode, it is imperative to minimize any customer issues while maximizing the success of our employees and team of outside sales representatives.”
STATED IMPROVEMENTS FROM MSI CANADA.
MSI Canada has added 10 customer service experts to help reduce hold times and provide the highest level of support.
Merchant Services Inc. has doubled the size of our sales support team dedicated to answering any of their questions quickly.
MSI Canada has lengthened our initial sales training and instituted evening advanced trainings each week for our sales representatives to so the merchant customer fully understands all pricing, products and services before signing up.
MSI Canada has once again upgraded our agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.
MSI Canada reaches out to all merchants on a quarterly basis we reach out to all customers to review their accounts further ensuring we deliver the best customer service and technical support.
MSI Canada is constantly adding new programs and developing vendor partnerships to provide our merchant customers additional ways to increase profits.
MSI Canada conducts criminal background checks on every single employee as well as all contracted sales representatives to build merchant confidence.
*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that MSI Canada will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with MSI Canada, you are invited to contact them directly via email: specialhelp@msicanada.net Again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call MSI Canada directly at 888-682-3363, and ask for Greg Slote, VP of Marketing and Public Relations.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with MSI Canada or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with MSI Canada.
Here's why:
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about MSI Canada’s Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.