Complaint Review: MSI Computer

****Because PC repair experts use component parts from vendors of their choice, and because the end user (consumer) has no say over what component/company is chosen in most cases, the repair person is, in essence committing the end user to a warranty that he/she has never read -- nor would accept.****

A perfect example of this unfair practice is the MSI motherboard company and its very unfriendly warranty & business practice.

MSI Computers is (in my opinion) a rag tag producer of motherboards with broad distribution. Alas, the company maintains an almost non-existent customer service department, does not answer its phones and worse, for a major computer component -- has a no refund policy!

The turnaround time on service for a motherboard is stated as two weeks, but actually, it takes far longer. Imagine having your computer down for three weeks. Like most people, instead of enduring the down time, I replaced the motherboard and sought an RMA from MSI, returned the motherboard for repair or replacement. In two weeks, I followed up to learn in a cryptic email MSI does not have a refund policy. In seeking to work this out by suggesting a trade for other MSI products, etc. all subsequent emails were ignored, and phone calls were shuttled to an automated abyss.

My motherboard has now been in the MSI shop for over three weeks -- and in spite of emails, phone calls, etc. I still don't know the status. Nor can I get a human to answer the phone at MSI HQ.

Interestingly enough, MSI has heard me, but the MSI CEO didn't choose to call me to resolve this problem --but he took the time to call my local PC repair agent to ask him to intervene and get me to back off from my complaints to MSI!

Here is an example of what MSI (end users) must experience when these motherboards fail... Extracted from one of my many emails to them...

"Over two weeks ago you got a motherboard from me for repair -- When I asked for a refund, You said no. You never give refunds. **Although most companies in your business do. Then, I asked for a trade out on product and told your rep what product I wanted but he ignored me. He has not answered repeated emails and phone calls!

At this point no one takes phone calls at your firm and no one replies to emails. And yet the CEO has time to call a local dealer to ask them to have me back off. Why not just call me??

What is the status of my repair?? Why doesn't your website return an RMA status, when it has a search engine designed to deliver this information??

MSI doesn't seem to care about much more than moving the product out the door.

Do the MSI retailers tell their customers up front there is no refund on this major component if it fails? Do they tell them repair turanaround at MSI is three weeks -- if that. And -- that they don't stand a prayer of getting any answers or status ???"


Don
Fort Myers Beach, Florida
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.