Complaint Review: msn.com

Last June I called the cust. serv. # 1-800-9896 and cancelled my contract with msn for the service that I had for 1 year with them.I hadn't noticed until February of this year that they were still deducting monthly payments from my checking account.. I called cust. serv. again and was told that my record showed that I had called to cancel but it hadn't been followed up.. I was then given a cancellation confirmation number which I hadn't been given before, # 66040121 , and told to contact msn investigative billing at PO Box # 26897, Salt Lake, City Utah,84126-0897.. I had to contact them a couple of times to get a response and finally received an e-mail, which I have a copy of, froma E. Ochoa saying they had no record of me trying to cancel but they would credit me with 2 months payment .. This was returned to my checking account but I would like to get the rest of the money they stole from me.. They say that's all I get..

Ira
San Jacintto, California