Complaint Review: MSN

I bought a computer in October 2000. I got the rebate for signing up for a 3 year contract with MSN. I viewed it more like a loan which I would get internet service on top of just paying the money back. It SEEMED like a good bargain.

I have paid monthly and have fulfilled my end of the contract.

MSN has been unreliable, frustrating, and impossible to get ahold of. Each time I have talked to them I feel like they are talking down to me.

A few months ago, I called to check when my contract would be up. I was told that my contract would expire at the beginning of November. My last bill would be October 10, 2003. Seeing how I have paid my end of the contract, I called October 29th to cancel and get it over with.

My parents also have an account with MSN. The representative got us confused and tried to verify my father's information as mine. Incompetent employees are only part of the reason I have hated dealing with MSN.

I was informed there would be a $6.00 cancellation fee.

According to my end, my obligation is overwith. I have paid my end of the bargain and REFUSE to pay any cancellation fee. They informed me they will be billing me Nov. 10th when they say my contract expires.

I already had checked that my contract would be over in November, last payment in October. So why would I have to pay a cancellation fee if I've paid in full? They already got the money.

MSN has been one of the MOST FRUSTRATING and LEAST CUSTOMER-ORIENTED business I have ever dealt with. My person favorite thing is how when you have trouble connecting to their service, they tell you to visit their website.


MSN -- More useless everyday

Preston
North Olmsted, Ohio
U.S.A.