MTI WHIRLPOOLS SLIPPERY BATHTUB DEEMED STANDARD BY THIS COMPANY SUGAR HILL Georgia
I purrchased an MTI Renaissance whirlpool tub through a local supplier, Woodhill Supply in Willoughby, OH. The product is described as having a textured, non-slip bottom. The tub was a replacement so I had some experience with these tubs. Once it was installed, I was eager to use it. I filled the tub (you need to before you can operate the whirlpool jets), stepped in and went sliding over the bottom of the tub - - I found it VERY, VERY slippery. I held on to the edge to get out of the tub, but it was difficult. I called the local supplier (Woodhill) who said they could be of no help; they gave me the customer service number for MTI.
When I called MTI, they also said they could be of no help, so I asked to talk to a supervisor. The supervisor called me back and after two weeks, a representative came out to look at the tub. He said that was how the tub was supposed to be and others would buy a bath tub mat for safety purposes. I had had the previous tub for 20 years and needed no bath mat for safety purposes. If I fall, I hope that they are not going to say that it is standard for customers to fall when they use their tub, or I should have bought a mat!!
Chrissie914
CHESTERLAND, Ohio
U.S.A.
1 Updates & Rebuttals
anonymous
Bethlehem,Georgia,
United States of America
Ordering Process for MTI
#2UPDATE EX-employee responds
Mon, August 15, 2011
The customer claims that she ordered the MTI Renaissance and it was described as having a textured non-slip bottom. Below are the options for that tub- none of which offer a textured non-slip bottom. At the top of the spec page, it says the picture is shown with an *optional textured bottom, which would cost extra, but does not come standard on any tub packages. The tubs are custom made to order for each customer, so without the textured bottom it may be a little slippery at first use, that is because it is a higher quality. It does not remain so incredibly slippery that you cannot use it. I would be anxious to hear how it is now, a year or so later?? The customer service rep, I'm sure told you they could be no help because that was the way you ordered the tub.
You can find the tub's spec page at mtiwhirlpools.com (search bar : mti-81)
Price Renaissance MTI-81
59.5" x 47.5" x 21.25"
Soaker
Soaker
Part # S81 Air Bath Packages
System Aria Bath
20 air jets, heated air blower, Aromatherapy, pre-leveled foam base*
HYDROTHERAPY PACKAGES Whirlpool Packages
Standard Therapy
6 point-massage whirlpool jets, 1.25-bhp pump
Standard Therapy Whirlpool Package shown with standard pump location.
System Aria - Air Bath Package shown with standard blower location.
Aria Elite - Air Bath Package shown with standard blower location.
$1,282
Enhanced Therapy
8 point-massage whirlpool jets, 2-bhp pump, inline heater
Part # P81 $2,462 Air Bath / Whirlpool Combination Packages
Part # E81 $3,475
System Aria - Air/Whirlpool
6 point-massage whirlpool jets, 1.25-bhp pump, 20 air jets, heated air blower, Aromatherapy, pre-leveled foam base*
System Aria - Air/Whirlpool Enhanced
8 point-massage whirlpool jets, 2-bhp pump, inline heater, 20 air jets, heated air blower, Aromatherapy, pre-leveled foam base*
Part # AST81
Aria Elite Bath
$3,428
Part # AW81
$4,742
Part # AEW81
$5,783
30 air jets, heated air blower, Chromatherapy using 2 LED lights, Aromatherapy, pre-leveled foam base*
Aria Elite - Air/Whirlpool
6 point-massage whirlpool jets, 1.25-bhp pump, 30 air jets, heated air blower, Chromatherapy using 2 LED lights, Aromatherapy, pre-leveled foam base*
Aria Elite - Air/Whirlpool Enhanced
8 point-massage whirlpool jets, 2-bhp pump, inline heater, 30 air jets, heated air blower, Chromatherapy using 2 LED lights, Aromatherapy, pre-leveled foam base*
Part # AEAE81 $6,976